Software won't install

Chopzilla · 12-22-2007, 04:26 PM

When installing with the disc and the download package from both microsoft.com and zune.net I get an error saying

"Installation Failed
Setup must stop because the required package "Creating system restore point" failed to install.

The system cannot find specified path.

Error code 0x80070003"

I updated my system Windows XP Home with the latest SP2
Tryed to do a system restore and I wasn't able to click another day. I have it clicked as active in the "my computer" properties. Could this be the problem?

I've been looking up answers for 2 days now and I haven't found much inregards to my situation so any help at all would be greatly appericated.

Gregory · 12-22-2007, 05:18 PM

Try SZIP2.

Dizzy · 12-23-2007, 07:03 AM

You might try turning it off and then turning it back on if SZIP doesn't work

Chopzilla · 12-23-2007, 11:32 AM

Sorry forgot to mention I installed SZIP and it worked but it wouldn't sync. So unistalled it but when I tryed to reinstall it the program wouldn't load properly i guess you could say? It was ful of red x's and that was pretty weird. So uninstalled it and ran UnZoone also and now When I try to install the orignal Zune software I get that wonderful error.

Dizzy · 12-23-2007, 04:37 PM

If it didn't play music, I think you can fix that by running the media collection reset tool: http://www.zuneboards.com/forums/gen...agnostics.html

Run a registry cleaning software like CCleaner/TweakNow RegCleaner and then reinstall. If you get the red X's, run the collection reset too.

Good Luck

Chopzilla · 12-23-2007, 08:29 PM

I uninstalled and ran CCleaner like you said then reinstalled SZIP and it still came up with a bunch of red x's So i ran Media Collection Reset and I got an error saying

An error occurred while resetting your collection.
Error details: Object reference not set to an instance of an object.

Then it says

Unable to locate Zune 1 library database file at "C:\Documents and Settings\Home User\Local Settings\Application Data\Microsoft\Zune\CurrentDatabase_365.wmdb"

Dizzy · 12-23-2007, 09:01 PM

Interesting. If you navigate to that location, do you see any files there?

Chopzilla · 12-24-2007, 01:42 PM

Followed the to the location and this is what I ran into.

http://img155.imageshack.us/img155/3456/zuneng9.jpg

Dizzy · 12-25-2007, 06:41 PM

Did you previously try the metadata fix?
It appears your missing file just has a wrong extension.

Chopzilla · 01-05-2008, 01:51 PM

Metadata fix links are all dead
I give up Im guessing the problem is my computer
I suppose the zune shall end up on ebay
Can't thank you enough for all your help Dizzy

Dizzy · 01-06-2008, 10:28 AM

hold up.

What i was saying is that you should rename the file from .bak to .wmdb

12-22-2007, 04:26 PM	#1 (permalink)
Chopzilla Zewbie Join Date: Dec 2007 Location: 714 Posts: 9 Reputation: 10 $zB: 0 Donate	Software won't install When installing with the disc and the download package from both microsoft.com and zune.net I get an error saying "Installation Failed Setup must stop because the required package "Creating system restore point" failed to install. The system cannot find specified path. Error code 0x80070003" I updated my system Windows XP Home with the latest SP2 Tryed to do a system restore and I wasn't able to click another day. I have it clicked as active in the "my computer" properties. Could this be the problem? I've been looking up answers for 2 days now and I haven't found much inregards to my situation so any help at all would be greatly appericated.

12-22-2007, 05:18 PM	#2 (permalink)
Gregory Support Team Moderator Ultimate Zuner Join Date: Apr 2007 Location: What a stalker! Posts: 6,436 Reputation: 257 $zB: 3743 Donate	Try SZIP2. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Do you live outside of the US, have Paypal, and want the Zune Pass? If so PM or visit my To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. .

12-23-2007, 07:03 AM	#3 (permalink)
Dizzy caucASIAN, but not as cool as ASIANS Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,702 Reputation: 303 $zB: 161 Donate	You might try turning it off and then turning it back on if SZIP doesn't work __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Dizzy - Founder of zB REDnecks. Master Chief of Hillbillies.

12-23-2007, 04:37 PM	#5 (permalink)
Dizzy caucASIAN, but not as cool as ASIANS Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,702 Reputation: 303 $zB: 161 Donate	If it didn't play music, I think you can fix that by running the media collection reset tool: http://www.zuneboards.com/forums/gen...agnostics.html Run a registry cleaning software like CCleaner/TweakNow RegCleaner and then reinstall. If you get the red X's, run the collection reset too. Good Luck __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Dizzy - Founder of zB REDnecks. Master Chief of Hillbillies.

12-23-2007, 09:01 PM	#7 (permalink)
Dizzy caucASIAN, but not as cool as ASIANS Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,702 Reputation: 303 $zB: 161 Donate	Interesting. If you navigate to that location, do you see any files there? __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Dizzy - Founder of zB REDnecks. Master Chief of Hillbillies.

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12-23-2007, 11:32 AM	#4 (permalink)
Chopzilla Zewbie Join Date: Dec 2007 Location: 714 Posts: 9 Reputation: 10 $zB: 0 Donate	Sorry forgot to mention I installed SZIP and it worked but it wouldn't sync. So unistalled it but when I tryed to reinstall it the program wouldn't load properly i guess you could say? It was ful of red x's and that was pretty weird. So uninstalled it and ran UnZoone also and now When I try to install the orignal Zune software I get that wonderful error.

12-23-2007, 08:29 PM	#6 (permalink)
Chopzilla Zewbie Join Date: Dec 2007 Location: 714 Posts: 9 Reputation: 10 $zB: 0 Donate	I uninstalled and ran CCleaner like you said then reinstalled SZIP and it still came up with a bunch of red x's So i ran Media Collection Reset and I got an error saying An error occurred while resetting your collection. Error details: Object reference not set to an instance of an object. Then it says Unable to locate Zune 1 library database file at "C:\Documents and Settings\Home User\Local Settings\Application Data\Microsoft\Zune\CurrentDatabase_365.wmdb"

12-24-2007, 01:42 PM	#8 (permalink)
Chopzilla Zewbie Join Date: Dec 2007 Location: 714 Posts: 9 Reputation: 10 $zB: 0 Donate	Followed the to the location and this is what I ran into. http://img155.imageshack.us/img155/3456/zuneng9.jpg

12-25-2007, 06:41 PM	#9 (permalink)
Dizzy caucASIAN, but not as cool as ASIANS Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,702 Reputation: 303 $zB: 161 Donate	Did you previously try the metadata fix? It appears your missing file just has a wrong extension. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Dizzy - Founder of zB REDnecks. Master Chief of Hillbillies.

01-05-2008, 01:51 PM	#10 (permalink)
Chopzilla Zewbie Join Date: Dec 2007 Location: 714 Posts: 9 Reputation: 10 $zB: 0 Donate	Metadata fix links are all dead I give up Im guessing the problem is my computer I suppose the zune shall end up on ebay Can't thank you enough for all your help Dizzy

01-06-2008, 10:28 AM	#11 (permalink)
Dizzy caucASIAN, but not as cool as ASIANS Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,702 Reputation: 303 $zB: 161 Donate	hold up. What i was saying is that you should rename the file from .bak to .wmdb __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Dizzy - Founder of zB REDnecks. Master Chief of Hillbillies.

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