Software not recognizing Zune.

Fultzy · 12-21-2007, 03:06 PM

I bought my Zune yesterday, and spent many hours just trying to install the zune software (turns out it was the rollback error),

After finally getting the software installed this morning, I plugged in the Zune to get it syncced, but the software and my computer didn't recognize the zune at all.

Went into device manager and found that the devices "Zune" and "Zune Bus Root Bus Numerator" (with the 2 buses) have an exclamation point over there names.

I've tried to install the drives in the Zune drive folder, that didn't work, and my Zune is also plugged into the back of my PC (not in a hub).

Don't know what else I can do in this situation and it's really frustrating me after finally dealing with that other problem.

All replies appreciated =)

Gregory · 12-21-2007, 03:37 PM

1.Uninstall with UnZoone.

2.Reinstall.

Fultzy · 12-21-2007, 04:22 PM

Forfot to mention I tried that as well, no result.

Dizzy · 12-21-2007, 04:34 PM

Zune Bus Enumerator fix
Here: http://www.zuneboards.com/forums/gen...re-issues.html

Fultzy · 12-22-2007, 07:58 PM

used UNZOONE to uninstall it (like usual) and have reinstalled it with SZIP

same problem occurs...

the zune bus root driver is now installed and i guess is fine

The ONLY device not recognized at all is the zune itself

it's not the zune itself, I went to a friends house to see if it'd work there, much to my surprise, the software installed well and the zune connected with the computer without ANY problems

is there a place where I can download a driver for the updated zune?

David · 12-22-2007, 08:12 PM

try plugging the zune in again, then reset the zune while it's plugged in with the software running.

Fultzy · 12-22-2007, 08:18 PM

yep, done that as well

akamaru64 · 12-24-2007, 09:53 PM

my post count is too low

still too low

almost there

Sorry about the spam but I had to increase my post count to post help
did you try these?
http://support.microsoft.com/kb/944909?sd=zune

12-21-2007, 03:06 PM	#1 (permalink)
Fultzy Zewbie Join Date: Dec 2007 Posts: 4 Reputation: 10	Software not recognizing Zune. I bought my Zune yesterday, and spent many hours just trying to install the zune software (turns out it was the rollback error), After finally getting the software installed this morning, I plugged in the Zune to get it syncced, but the software and my computer didn't recognize the zune at all. Went into device manager and found that the devices "Zune" and "Zune Bus Root Bus Numerator" (with the 2 buses) have an exclamation point over there names. I've tried to install the drives in the Zune drive folder, that didn't work, and my Zune is also plugged into the back of my PC (not in a hub). Don't know what else I can do in this situation and it's really frustrating me after finally dealing with that other problem. All replies appreciated =)

12-21-2007, 03:37 PM	#2 (permalink)
Gregory Support Team Moderator Ultimate Zuner Join Date: Apr 2007 Location: What a stalker! Posts: 6,441 Reputation: 265	1.Uninstall with UnZoone. 2.Reinstall. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Do you live outside of the US, have Paypal, and want the Zune Pass? If so PM or visit my To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. .

12-21-2007, 04:34 PM	#4 (permalink)
Dizzy Joe the Plumber Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,732 Reputation: 357	Zune Bus Enumerator fix Here: http://www.zuneboards.com/forums/gen...re-issues.html __________________ Stop activity immediately if you feel short of breath, faint or dizzy, experience chest pain, or profuse perspiration. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

12-22-2007, 08:12 PM	#6 (permalink)
David I eat babies Retired Staff Expert Zuner Join Date: Feb 2007 Location: right behind you Posts: 2,865 Reputation: 77	try plugging the zune in again, then reset the zune while it's plugged in with the software running. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. If you can't beat 'em, join 'em. If you can beat 'em to a pulp, make 'em join you.

12-24-2007, 09:53 PM	#8 (permalink)
akamaru64 Zewbie Join Date: Dec 2007 Posts: 6 Reputation: 10	my post count is too low still too low almost there Sorry about the spam but I had to increase my post count to post help did you try these? http://support.microsoft.com/kb/944909?sd=zune Last edited by Dizzy : 12-25-2007 at 07:28 PM. Reason: Quadruple Post

12-21-2007, 04:22 PM	#3 (permalink)
Fultzy Zewbie Join Date: Dec 2007 Posts: 4 Reputation: 10	Forfot to mention I tried that as well, no result.

12-22-2007, 07:58 PM	#5 (permalink)
Fultzy Zewbie Join Date: Dec 2007 Posts: 4 Reputation: 10	used UNZOONE to uninstall it (like usual) and have reinstalled it with SZIP same problem occurs... the zune bus root driver is now installed and i guess is fine The ONLY device not recognized at all is the zune itself it's not the zune itself, I went to a friends house to see if it'd work there, much to my surprise, the software installed well and the zune connected with the computer without ANY problems is there a place where I can download a driver for the updated zune?

12-22-2007, 08:18 PM	#7 (permalink)
Fultzy Zewbie Join Date: Dec 2007 Posts: 4 Reputation: 10	yep, done that as well

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