Vista won't install Zune properly!?!?!?

brau89 · 12-06-2007, 09:28 PM

Hi, I am having some troubles with my Zune and need some help!

I have a 30 gb Zune with version 1.4 firmware, and my laptop is running Windows Vista with version 2.1.888.2 of the Zune software on it.

The problem i am having is that windows will not properly install my zune, and therefore it wont show up in the zune software, so i cant sync anything to it.

The wierd part about this is that it worked fine before. At the time, I had software version 1.0.xxxx on it, and it worked perfectly with my zune. Then i tried to sync my friend's Zune, which has firmware version 2.2 on it, to my laptop for him. It didn't sync for some reason, and then windows wouldnt recognize my zune when i tried to sync it.
So to try and fix this, i installed the newer version of the software (2.1.888.2) on my laptop. However this didnt help anything.

The basis of the problem lies in the driver Vista is trying to install, I believe. When I go to Device Manager, the icon for my Zune shows up under the "other devices" category. However, there is a yellow triangle by the Zune icon. When you click on properties, it gives error code #1 (this device is not configured correctly), and it asks me to reinstall the drivers. So i point the installer to the Zune/drivers folder. It tries to install, but brings up this error message: Windows found driver software for your device but encountered an error while attempting to install it (code 1).

I have tried uninstalling and reinstalling the device numerous times and it makes no difference.
If i disable the device and re-enable it, then it says that "no drivers are installed for this device". If i try to install the drivers from there, it says the installation was a success, but then it once again lists "no drivers are installed for this device"

After that, if i unplug the zune from the USB port and plug it in again, then Device Manager gives me error code #18 (reinstall the drivers for this device) which just starts the whole cycle all over again!!!!!!

This is really starting to bug me. I have tried basically everything, from reinstalling to rebooting to enabling and disabling.
If I can get ANY help on this topic it would be GREATLY appreciated!!! Thanks!

AssassinTRIP · 12-07-2007, 05:58 AM

I'm having the same exact problem!
Someone help the man!!

brau89 · 12-07-2007, 06:38 AM

Sorry I realized now that that is a pretty long post. I just wanted to get as much information about my problem out there as possible...my Bad

Darren · 12-07-2007, 08:13 AM

try going to http://remove-it.org/tools/unzoone and downloading UnZoone, which will get rid of ALL ZUNE RELATED FILES, then try reinstalling

More info will come as i am kind of busy

sbp630 · 12-07-2007, 02:35 PM

I ran the unzoone program and now I cant get the zune software to install. Now im really screwed. I keep getting a window telling me that windows or zune software needs an update. Under that it says my operating system isnt currently supported by zune

Darren · 12-07-2007, 04:34 PM

hmm... is that the disc or the online software/

try contacting Microsoft 1-877-GET-ZUNE
http://www.neowin.net/forum/index.ph...c=513829&st=15

Quote:

Originally Posted by HardwareAnalysis.com

>> Re: Zune Software - Won't Install
Yep, that was it. I downloaded it again form official Zune site and it worked. Now lets see how this software works (or doesn't)...

Justananomaly · 12-07-2007, 05:07 PM

Download/launch Windows Installer CleanUp Utility and "Fix" anythign with Zune in the name and try again.

You might have to bypass the main installer by using the straight msi file instead of the flash menu installer:

1) Download and install winRAR
2) Download the software from the Zune.net website. Be sure you "save as"
3) Navigate to where you saved the download
4) Right click on the file and select Open with winRAR
5) In the packages folder, double click Zune-x86.msi
6) Wait for the installation dialog to close

brau89 · 12-07-2007, 08:04 PM

So your telling me i need to install this - "Windows Installer CleanUp Utility" to fix my driver problem, or are you talking to the guy who was having software issues??? I am a little confused. I think this thread is headiing off course.

If you werent telling me to install that for my driver issues, then maybe i will try unzoone...it hopefully will work

brau89 · 12-08-2007, 07:20 AM

Ok, my problem is now solved. First, i uninstalled the zune using the add/remove programs. Then i ran unZoone (thanks vettexl!!!!!) and then i reinstalled the zune software. now it is all working perfectly!!!!
Thanks to everyone for their help, especially vettexl!!!!

hyphyskater · 04-22-2008, 07:57 PM

I have the same problem, but none of this has helped. I tried UnZune and the same thing keeps happening...

Gregory · 04-22-2008, 08:20 PM

You can't use the new software with the old firmware.

hyphyskater · 04-22-2008, 09:22 PM

Then how would I possibly update my firmware so I can get it working again, and also how could that be the reason since it only happened not that long ago(forgot to state that)

Edit: My Zune firmware is 2.3

12-06-2007, 09:28 PM	#1 (permalink)
brau89 Zewbie Join Date: Dec 2007 Location: GR, MI Posts: 4 Reputation: 10 $zB: 0 Donate	Vista won't install Zune properly!?!?!? Hi, I am having some troubles with my Zune and need some help! I have a 30 gb Zune with version 1.4 firmware, and my laptop is running Windows Vista with version 2.1.888.2 of the Zune software on it. The problem i am having is that windows will not properly install my zune, and therefore it wont show up in the zune software, so i cant sync anything to it. The wierd part about this is that it worked fine before. At the time, I had software version 1.0.xxxx on it, and it worked perfectly with my zune. Then i tried to sync my friend's Zune, which has firmware version 2.2 on it, to my laptop for him. It didn't sync for some reason, and then windows wouldnt recognize my zune when i tried to sync it. So to try and fix this, i installed the newer version of the software (2.1.888.2) on my laptop. However this didnt help anything. The basis of the problem lies in the driver Vista is trying to install, I believe. When I go to Device Manager, the icon for my Zune shows up under the "other devices" category. However, there is a yellow triangle by the Zune icon. When you click on properties, it gives error code #1 (this device is not configured correctly), and it asks me to reinstall the drivers. So i point the installer to the Zune/drivers folder. It tries to install, but brings up this error message: Windows found driver software for your device but encountered an error while attempting to install it (code 1). I have tried uninstalling and reinstalling the device numerous times and it makes no difference. If i disable the device and re-enable it, then it says that "no drivers are installed for this device". If i try to install the drivers from there, it says the installation was a success, but then it once again lists "no drivers are installed for this device" After that, if i unplug the zune from the USB port and plug it in again, then Device Manager gives me error code #18 (reinstall the drivers for this device) which just starts the whole cycle all over again!!!!!! This is really starting to bug me. I have tried basically everything, from reinstalling to rebooting to enabling and disabling. If I can get ANY help on this topic it would be GREATLY appreciated!!! Thanks!

12-07-2007, 08:13 AM	#4 (permalink)
Darren That's Not Funny Support Team Section Staff Senior Zuner Join Date: Nov 2007 Location: Vancouver, BC Posts: 1,264 Reputation: 107 $zB: 1036 Donate	try going to http://remove-it.org/tools/unzoone and downloading UnZoone, which will get rid of ALL ZUNE RELATED FILES, then try reinstalling More info will come as i am kind of busy __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

12-07-2007, 02:35 PM	#5 (permalink)
sbp630 Zewbie Join Date: Dec 2007 Posts: 5 Reputation: 10 $zB: 0 Donate	dont run unzoone I ran the unzoone program and now I cant get the zune software to install. Now im really screwed. I keep getting a window telling me that windows or zune software needs an update. Under that it says my operating system isnt currently supported by zune

12-07-2007, 08:04 PM	#8 (permalink)
brau89 Zewbie Join Date: Dec 2007 Location: GR, MI Posts: 4 Reputation: 10 $zB: 0 Donate	Im confused So your telling me i need to install this - "Windows Installer CleanUp Utility" to fix my driver problem, or are you talking to the guy who was having software issues??? I am a little confused. I think this thread is headiing off course. If you werent telling me to install that for my driver issues, then maybe i will try unzoone...it hopefully will work

04-22-2008, 07:57 PM	#10 (permalink)
hyphyskater Zewbie Join Date: Feb 2008 Posts: 4 Reputation: 10 $zB: 4 Donate	I have the same problem, but none of this has helped. I tried UnZune and the same thing keeps happening... Last edited by Gregory : 04-22-2008 at 08:21 PM. Reason: removed suspicious link

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12-07-2007, 05:58 AM	#2 (permalink)
AssassinTRIP Zewbie Join Date: Dec 2007 Posts: 1 Reputation: 10 $zB: 0 Donate	I'm having the same exact problem! Someone help the man!!

12-07-2007, 06:38 AM	#3 (permalink)
brau89 Zewbie Join Date: Dec 2007 Location: GR, MI Posts: 4 Reputation: 10 $zB: 0 Donate	Sorry I realized now that that is a pretty long post. I just wanted to get as much information about my problem out there as possible...my Bad

12-07-2007, 05:07 PM	#7 (permalink)
Justananomaly Experienced Zuner Join Date: Nov 2007 Location: Shreveport, Louisiana Posts: 209 Reputation: 50 $zB: 55 Donate	Download/launch Windows Installer CleanUp Utility and "Fix" anythign with Zune in the name and try again. You might have to bypass the main installer by using the straight msi file instead of the flash menu installer: 1) Download and install winRAR 2) Download the software from the Zune.net website. Be sure you "save as" 3) Navigate to where you saved the download 4) Right click on the file and select Open with winRAR 5) In the packages folder, double click Zune-x86.msi 6) Wait for the installation dialog to close

12-08-2007, 07:20 AM	#9 (permalink)
brau89 Zewbie Join Date: Dec 2007 Location: GR, MI Posts: 4 Reputation: 10 $zB: 0 Donate	Ok, my problem is now solved. First, i uninstalled the zune using the add/remove programs. Then i ran unZoone (thanks vettexl!!!!!) and then i reinstalled the zune software. now it is all working perfectly!!!! Thanks to everyone for their help, especially vettexl!!!!

04-22-2008, 08:20 PM	#11 (permalink)
Gregory Support Team Moderator Ultimate Zuner Join Date: Apr 2007 Location: What a stalker! Posts: 6,231 Reputation: 232 $zB: 3550 Donate Awards Showcase Total Awards: 1	You can't use the new software with the old firmware. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. ^^ Interwebz in my car! Do you live outside of the US, have Paypal, and want the Zune Pass? If so PM me.

04-22-2008, 09:22 PM	#12 (permalink)
hyphyskater Zewbie Join Date: Feb 2008 Posts: 4 Reputation: 10 $zB: 4 Donate	Then how would I possibly update my firmware so I can get it working again, and also how could that be the reason since it only happened not that long ago(forgot to state that) Edit: My Zune firmware is 2.3 Last edited by hyphyskater : 04-22-2008 at 09:58 PM.

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