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| General Zune Software Ask for help regarding the Zune software. |
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#1 (permalink) |
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Zewbie
Join Date: Dec 2007
Posts: 8
Reputation: 10
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I got my Zune two weeks ago, installed the software and the update and everything was working fine. Today when I connected my Zune via the USB port, my device started charging but the software said that it wasn't connected. I checked the troubleshooting guides and eventually looked at my device manager. Indeed, there was an exclamation point with a yellow background for my zune under portable devices. Under the properties, there was this message
Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41) I tried updating the driver, but it didn't do anything. Can any please help me? |
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#2 (permalink) | |
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Support Team
Zuner Join Date: Sep 2007
Location: Austin, TX
Posts: 96
Reputation: 25
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This article pertains to the following message but it may be of help.
Quote:
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#3 (permalink) |
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Zewbie
Join Date: Dec 2007
Posts: 8
Reputation: 10
Donate |
I don't recieve any error message when I connect it, though. Also, the only thing I haven't tried in that article is restoring the zune device software because my zune still functions properly, I just can't change anything on it.
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#5 (permalink) |
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El Gato En El Taco
Support Team
Jr. Staff Zune Freak |
Try uninstalling and reinstalling the USB Ports.
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