Microsoft Zune has encountered a problem and needs to close. We are sorry for the...

Aslan649 · 12-05-2007, 09:06 PM

Ok, this started happening when the breaker went off and my computer completely shut down improperly. I tried various attempts at installing/uninstalling to fix the issue. I tried to use a restore point, but it says after it tries to go to those points it is unable too. I'm pretty much clueless on what to do next... any suggestions?

Harper1 · 01-02-2008, 11:40 PM

I have been having this same problem within the last couple of days. Mine wasnt even the result of a breaker going. I was in the middle of doing something when Zune told me it must shut down. After closing the application, I tried re-opening to this same error message. Rebooted... same message... again and again and again. So I uninstalled and re-installed. Same message. Windows updates, virus scans, you name it, I've done it. Nothing is working. Somebody help, please!!!

Gow616 · 01-02-2008, 11:56 PM

Tried Disc Defragmentation? Computer outs and other stuff can cause fragmentation of the hard drive, which a simple defrag can fix.

By the way, which operating system are you using? This helps me to figure out what tricks can be done. Like if the installation has become corrupted it can be fixed with a UnZoone uninstall that wipes the registry junk away.

Another question is what does it specifically say for an error in the crash window? Something along the lines of Error Code E0FOE is what you are looking for.

I am also taking a stab in the dark and assuming that you are using the Zune 2.0 software. If you notice any particular instances of it crashing like playing a certain file or doing a certain action it might be useful.

Once we can gather some more information on this crash a solution might be forthcoming.

I would also take a look at the http://forums.zune.net/default.aspx?ForumGroupID=3 and if you need some help digging through it I will do so once I have more information so I know what I am looking for.

I find the most common reasons for a program crashing is A) Bad/Corrupt Installation B) Conflicting Software C) Problem in Software code D) Anti-Virus Conflict. Although it can be something totally different.

kensmith · 01-03-2008, 09:33 AM

I have the exact same problem and have searched high and low for some sort of answer with no results. Someone out there PLEEZ help us!

Marshillboy · 01-03-2008, 11:32 AM

I had the same problem happen to me, but I just went to "C:\Program Files\Zune" and directly double-clicked and ran zune.exe, rather than use the shortcut. It fixed all my problems with Zune. Crazy weird, but it worked.

Kawada S. · 01-03-2008, 12:45 PM

I've been having this same problem too, it making me really regret purchasing a Zune. It's even now gotten to the point where it doesn't even connect when I plug in my zune. Oh, and Marshillboy, your advice didn't seem to work. I still got "Microsoft Zune had encountered a problem and needs to close message"

kensmith · 01-03-2008, 03:16 PM

Yep, I tried Marshillboy's idea too, but to no avail. I guess my Zune is now just an archive of all my music files. Very disappointed. Loved it when it worked properly, all of 2 months.

Gregory · 01-03-2008, 03:33 PM

Try the directions in my signature.

wyckedcombo17 · 01-03-2008, 03:35 PM

not to be redundant, but i tryed your idea to, Marshillboy. I have the problem when scrolling thru on the 'list' part of collection. i have no idea if that has anything to do with it, but just throwing it out there

kensmith · 01-03-2008, 07:34 PM

Sorry Gregory,
Tried the UnZoone and reinstall fix. Same error as it was before. Crap, I was hoping it would work. Thanks anyway.

DJ_SuperSync · 01-04-2008, 11:40 AM

wyckedcombo17, Did you enable any additional columns in the list view other than the defaults when the crash started happening? Possibly the crash is occurring do to one of the columns that was enabled if so? You can try resetting the columns back to default by deleting the following regkey (it will go back to defaults on the next software launch, and recreate the key if you add additional columns....I tried it first

HKCU\Software\Microsoft\Zune\Shell\TrackListVisibi lities

Dizzy · 01-04-2008, 03:37 PM

If the current software doesn't work, you can always downgrade: http://www.zuneboards.com/forums/com...supported.html

Cursor · 01-05-2008, 04:42 PM

I had this problem as well. The downgraded version of the software worked, but when I went to upgrade again, it died all over again.

Since I've basically done everything that has been tried to get my Zune 2.0 software to load, I went with the fresh XP install. Now it works fine...4 hours later... They need to make this software less fragile.

jaymerkramer · 01-06-2008, 09:33 PM

I was having the same problem and followed this post to fix it.

Quote:

Originally Posted by thwoom

agghhh. it wont let me post links..

do a google search for netflix resetdrm.exe

you can also use this link for a quick fix, i found this because my upgrade button was grayed out. it worked for me

moto · 01-07-2008, 07:06 PM

I called zune support and guess what they said. that my 2002 xp version was not compatible to my zune software. that needed to upgrade to 2005 to work. weird, i told them that it was working fine until couple of days it was showing microsoft Zune has encountered a problem and needs to close. now i can't even getting into the software itself. has anyone heard this crap before.

Dizzy · 01-08-2008, 02:45 PM

That's pretty dumb... unless your motherboard itself just can't handle it. 6 years is quite awhile in computer time.

Sorry to hear that

Maybe you can downgrade too.

moto · 01-08-2008, 06:18 PM

Hey dizzy i downgrade to 1.0 version (the first version i think) and it's working just fine. well the zune itself is run on 2.3 version and i connected to my computer with the zune software running and the zume device tells me that i need to upgrade my software and same time the zune software won't recognize the device is hooked up. i did the reset thing on my zune (back + up button) and no majer changes. Anyone knows how to reset the device to the first version. thanks

Dizzy · 01-09-2008, 01:38 PM

Instructions for that are also on the provided link: http://www.zuneboards.com/forums/com...supported.html

minnguy34 · 01-21-2008, 03:59 PM

jaymerkramer's solution worked for me. Here is a quote from the MOBTV discussion forums that I found from his suggested google search:

I searched the Internet and found a DRMReset utility. Downloaded and pass it to this friend to try. And it works!

Remember to restart your computer after running the utility.

NOTE: Use it at your own discretion. No risk, no gain.. If it does more harm than good to your system - don't blame me, blame yourself. If it works, then CONGRATS!!! I can see you smiling![/i]

The above fix worked for me, now Zune Version 2 software is working. The reset gets rid of DRM stuff. I didn't have any paid for content on my computer, so that wasn't an issue. If you do have stuff you bought, than you will probably want to back up things first, per the link instructions.

Dizzy · 01-23-2008, 01:43 PM

Oh yeah, the netflix thing?
It seems to be hit and miss

12-05-2007, 09:06 PM	#1 (permalink)
Aslan649 Zewbie Join Date: Dec 2007 Posts: 1 Reputation: 10 $zB: 0 Donate	Microsoft Zune has encountered a problem and needs to close. We are sorry for the... Ok, this started happening when the breaker went off and my computer completely shut down improperly. I tried various attempts at installing/uninstalling to fix the issue. I tried to use a restore point, but it says after it tries to go to those points it is unable too. I'm pretty much clueless on what to do next... any suggestions?

01-02-2008, 11:40 PM	#2 (permalink)
Harper1 Zewbie Join Date: Jan 2008 Posts: 1 Reputation: 10 $zB: 0 Donate	Frustrated I have been having this same problem within the last couple of days. Mine wasnt even the result of a breaker going. I was in the middle of doing something when Zune told me it must shut down. After closing the application, I tried re-opening to this same error message. Rebooted... same message... again and again and again. So I uninstalled and re-installed. Same message. Windows updates, virus scans, you name it, I've done it. Nothing is working. Somebody help, please!!!

01-02-2008, 11:56 PM	#3 (permalink)
Gow616 Johann Kraus, B.P.D. Support Team Premium Member Section Staff Super Zuner Join Date: Jan 2007 Location: Fort Wayne, IN, USA Posts: 1,632 Reputation: 232 $zB: 865 Donate	Tried Disc Defragmentation? Computer outs and other stuff can cause fragmentation of the hard drive, which a simple defrag can fix. By the way, which operating system are you using? This helps me to figure out what tricks can be done. Like if the installation has become corrupted it can be fixed with a UnZoone uninstall that wipes the registry junk away. Another question is what does it specifically say for an error in the crash window? Something along the lines of Error Code E0FOE is what you are looking for. I am also taking a stab in the dark and assuming that you are using the Zune 2.0 software. If you notice any particular instances of it crashing like playing a certain file or doing a certain action it might be useful. Once we can gather some more information on this crash a solution might be forthcoming. I would also take a look at the http://forums.zune.net/default.aspx?ForumGroupID=3 and if you need some help digging through it I will do so once I have more information so I know what I am looking for. I find the most common reasons for a program crashing is A) Bad/Corrupt Installation B) Conflicting Software C) Problem in Software code D) Anti-Virus Conflict. Although it can be something totally different. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Thanks to Mr. Munke, Stkr and Volpe for my sigs. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Gow® now ships with Trogdor created profile picture. Gow's Weekly Top Albums Want to know what Gow is listening to? Click on images below. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

01-03-2008, 09:33 AM	#4 (permalink)
kensmith Zewbie Join Date: Jan 2008 Posts: 3 Reputation: 10 $zB: 1 Donate	Same problem I have the exact same problem and have searched high and low for some sort of answer with no results. Someone out there PLEEZ help us!

01-03-2008, 03:16 PM	#7 (permalink)
kensmith Zewbie Join Date: Jan 2008 Posts: 3 Reputation: 10 $zB: 1 Donate	Still no worky Yep, I tried Marshillboy's idea too, but to no avail. I guess my Zune is now just an archive of all my music files. Very disappointed. Loved it when it worked properly, all of 2 months.

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01-03-2008, 12:45 PM	#6 (permalink)
Kawada S. Zewbie Join Date: Jan 2008 Posts: 6 Reputation: 10 $zB: 0 Donate	I've been having this same problem too, it making me really regret purchasing a Zune. It's even now gotten to the point where it doesn't even connect when I plug in my zune. Oh, and Marshillboy, your advice didn't seem to work. I still got "Microsoft Zune had encountered a problem and needs to close message"

01-03-2008, 03:33 PM	#8 (permalink)
Gregory Support Team Moderator Ultimate Zuner Join Date: Apr 2007 Location: What a stalker! Posts: 6,231 Reputation: 232 $zB: 3550 Donate Awards Showcase Total Awards: 1	Try the directions in my signature. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. ^^ Interwebz in my car! Do you live outside of the US, have Paypal, and want the Zune Pass? If so PM me.

01-03-2008, 03:35 PM	#9 (permalink)
wyckedcombo17 Zune Guardian Join Date: Aug 2007 Location: chicago-ish Posts: 744 Reputation: 50 $zB: 491 Donate	not to be redundant, but i tryed your idea to, Marshillboy. I have the problem when scrolling thru on the 'list' part of collection. i have no idea if that has anything to do with it, but just throwing it out there

01-03-2008, 07:34 PM	#10 (permalink)
kensmith Zewbie Join Date: Jan 2008 Posts: 3 Reputation: 10 $zB: 1 Donate	Still the same Sorry Gregory, Tried the UnZoone and reinstall fix. Same error as it was before. Crap, I was hoping it would work. Thanks anyway.

01-04-2008, 11:40 AM	#11 (permalink)
DJ_SuperSync Squirt Join Date: Dec 2006 Posts: 24 Reputation: 14 $zB: 1 Donate	wyckedcombo17, Did you enable any additional columns in the list view other than the defaults when the crash started happening? Possibly the crash is occurring do to one of the columns that was enabled if so? You can try resetting the columns back to default by deleting the following regkey (it will go back to defaults on the next software launch, and recreate the key if you add additional columns....I tried it first HKCU\Software\Microsoft\Zune\Shell\TrackListVisibi lities

01-04-2008, 03:37 PM	#12 (permalink)
Dizzy Dizzy fails at life 1010011010 Support Team Moderator Ultimate Zuner Join Date: Mar 2007 Location: Imaginationland Posts: 5,934 Reputation: 239 $zB: 1758 Donate Awards Showcase Total Awards: 4	If the current software doesn't work, you can always downgrade: http://www.zuneboards.com/forums/com...supported.html __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

01-05-2008, 04:42 PM	#13 (permalink)
Cursor Zewbie Join Date: Jan 2008 Posts: 4 Reputation: 10 $zB: 0 Donate	I had this problem as well. The downgraded version of the software worked, but when I went to upgrade again, it died all over again. Since I've basically done everything that has been tried to get my Zune 2.0 software to load, I went with the fresh XP install. Now it works fine...4 hours later... They need to make this software less fragile.

01-07-2008, 07:06 PM	#15 (permalink)
moto Zewbie Join Date: Dec 2007 Posts: 2 Reputation: 10 $zB: 0 Donate	I called zune support and guess what they said. that my 2002 xp version was not compatible to my zune software. that needed to upgrade to 2005 to work. weird, i told them that it was working fine until couple of days it was showing microsoft Zune has encountered a problem and needs to close. now i can't even getting into the software itself. has anyone heard this crap before.

01-08-2008, 02:45 PM	#16 (permalink)
Dizzy Dizzy fails at life 1010011010 Support Team Moderator Ultimate Zuner Join Date: Mar 2007 Location: Imaginationland Posts: 5,934 Reputation: 239 $zB: 1758 Donate Awards Showcase Total Awards: 4	That's pretty dumb... unless your motherboard itself just can't handle it. 6 years is quite awhile in computer time. Sorry to hear that Maybe you can downgrade too. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

01-08-2008, 06:18 PM	#17 (permalink)
moto Zewbie Join Date: Dec 2007 Posts: 2 Reputation: 10 $zB: 0 Donate	Hey dizzy i downgrade to 1.0 version (the first version i think) and it's working just fine. well the zune itself is run on 2.3 version and i connected to my computer with the zune software running and the zume device tells me that i need to upgrade my software and same time the zune software won't recognize the device is hooked up. i did the reset thing on my zune (back + up button) and no majer changes. Anyone knows how to reset the device to the first version. thanks

01-09-2008, 01:38 PM	#18 (permalink)
Dizzy Dizzy fails at life 1010011010 Support Team Moderator Ultimate Zuner Join Date: Mar 2007 Location: Imaginationland Posts: 5,934 Reputation: 239 $zB: 1758 Donate Awards Showcase Total Awards: 4	Instructions for that are also on the provided link: http://www.zuneboards.com/forums/com...supported.html __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

01-21-2008, 03:59 PM	#19 (permalink)
minnguy34 Zewbie Join Date: Jan 2008 Posts: 1 Reputation: 10 $zB: 0 Donate	DRMRest utlity solved this problem for me jaymerkramer's solution worked for me. Here is a quote from the MOBTV discussion forums that I found from his suggested google search: I searched the Internet and found a DRMReset utility. Downloaded and pass it to this friend to try. And it works! Remember to restart your computer after running the utility. NOTE: Use it at your own discretion. No risk, no gain.. If it does more harm than good to your system - don't blame me, blame yourself. If it works, then CONGRATS!!! I can see you smiling![/i] The above fix worked for me, now Zune Version 2 software is working. The reset gets rid of DRM stuff. I didn't have any paid for content on my computer, so that wasn't an issue. If you do have stuff you bought, than you will probably want to back up things first, per the link instructions.

01-23-2008, 01:43 PM	#20 (permalink)
Dizzy Dizzy fails at life 1010011010 Support Team Moderator Ultimate Zuner Join Date: Mar 2007 Location: Imaginationland Posts: 5,934 Reputation: 239 $zB: 1758 Donate Awards Showcase Total Awards: 4	Oh yeah, the netflix thing? It seems to be hit and miss __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

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