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Old 11-29-2007, 03:49 PM   #1 (permalink)
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Default [SOLVED] *Official MS Fix For Crash On Start*
Sticky This if you want.

A few weeks back I posted a quickfix to bypass the "Zune has encountered an error and needs to close" and "Zune has stopped working" errors when you launch the software by running it compatibility mode for Windows 2000. Although this allowed you to start the program, it still bugged other things and the software still crashed when you sync'd podcasts, and would not allow you to visit the marketplace.

MS/The Zune Team and I have recently been working together and trying things and we have found a solution that works that lets you access everything without bugs, and works on all supported Zune operating systems.

Original post here.

1.) Turn-off the compatibility mode for Zune if you had it on. This is essential here in order to verify the effectiveness of this.

2.) Follow the steps in the following KB Article http://support.microsoft.com/kb/929642 and although the KB article doesn't really mention this crash issue, it should address the problem. Please be sure to note the possible consequences regarding content licenses mentioned in there. Also in step (d) Internet Explorer should be running as Administrator.

3.) After successfully performing all steps in the KB, try to start Zune again (with compatibility mode turned off).

This completly fixed it for me and now I fianlly get to see what I was missing.



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Old 11-29-2007, 06:29 PM   #2 (permalink)
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Excellent find! There've been quite a few people complaining about this error!

I can't sticky it (otherwise there'd be about 20 stickies) but I did add it to the Possible Fixes Sticky. You've been repped
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Old 11-29-2007, 08:42 PM   #3 (permalink)
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Yea, it helps alot. I'm just glad I finally got an official work-around, because obviously the compatibility change was not working for people on XP.

That thread was so buried on those forums, like on page 185, it shocked me when the zune team member replied last night after all this time with a responce and then he posted a fix as of today.

I personally tested it and it works. I nearly fell out of my chair because if I would have known the DRM component was responcible for the .Net 2.0 dll crash this entire time I would have been madder then I am now. I've never bought DRM music in either a digital or physical format and I have never been affected by the DRM debate until now because of a build-in windows vista component, and now I want to lanch a ballistic missle at Sony HQ for starting to put DRM protections on music to begin with.



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Old 11-30-2007, 10:30 PM   #4 (permalink)
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LOL.
DRM: it only hurts the consumer
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Old 12-20-2007, 09:38 PM   #5 (permalink)
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I don't find where can i turn off the compability mode for zune.
Somebody can help me?


I do all the things of this page but zune Software crash on start again.
Maybe the problem is that i don't know where i can turn off the compability mode for zune.
Last edited by nicohand94; 12-20-2007 at 09:54 PM.



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Old 12-21-2007, 04:27 PM   #6 (permalink)
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In XP:
Go to C:/Program Files/Zune and right click on Zune.exe.

Click Properties. Go to "Compatibilty" and you should see it options
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Old 12-22-2007, 06:49 AM   #7 (permalink)
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I have turn off the compability mode but it still crash on star...



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Old 12-23-2007, 08:26 AM   #8 (permalink)
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You might try reinstalling with SZIP 2 then
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Old 12-24-2007, 10:23 AM   #9 (permalink)
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what is this?



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Old 12-24-2007, 01:17 PM   #10 (permalink)
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SZIP2: http://www.zuneboards.com/forums/zto...-v2-redux.html
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Old 12-25-2007, 01:40 AM   #11 (permalink)
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i have install it but it still crash! :'(



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Old 12-25-2007, 07:30 PM   #12 (permalink)
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Make sure you run windows update and download everything you can
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Old 12-26-2007, 01:29 PM   #13 (permalink)
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that's what i have done. I really don't know what's the problem...

It's going make me crazy

please ..help me...
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Old 12-31-2007, 07:39 AM   #14 (permalink)
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agghhh. it wont let me post links..

do a google search for netflix resetdrm.exe

you can also use this link for a quick fix, i found this because my upgrade button was grayed out. it worked for me



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Old 01-01-2008, 11:08 AM   #15 (permalink)
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Direct Download link:
http://www.netflix.com/pages/previews/resetdrm.exe
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Old 01-04-2008, 04:53 AM   #16 (permalink)
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I have done this. My zune software now close automatically when i launch it....



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Old 01-04-2008, 04:31 PM   #17 (permalink)
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Any error messages?
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Old 01-06-2008, 06:41 AM   #18 (permalink)
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No any error message. It close without sayin anything...



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Old 01-06-2008, 08:48 PM   #19 (permalink)
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Quote:
Originally Posted by thwoom View Post
agghhh. it wont let me post links..

do a google search for netflix resetdrm.exe

you can also use this link for a quick fix, i found this because my upgrade button was grayed out. it worked for me


I was having the exact same problem where zune would crash on start up. Tried reinstalling and everything, downloaded this program and all works now.
Thanks for the info, saved me what hair I have left.



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Old 01-09-2008, 08:53 AM   #20 (permalink)
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Its good!!!!!!!!!!!!! I hace reinstall it 4 times and it works finally! Thanks Dizzy a lot and Jaymerkramer
Last edited by nicohand94; 01-09-2008 at 10:02 AM.



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