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Old 01-09-2008, 08:27 AM   #21 (permalink)
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Quote:
Originally Posted by nicohand94 View Post
I have install and uninstall zune software 3 times!

Have you tried this yet? "do a google search for netflix resetdrm.exe"



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Old 01-09-2008, 01:50 PM   #22 (permalink)
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Quote:
Originally Posted by jaymerkramer View Post
Have you tried this yet? "do a google search for netflix resetdrm.exe"
Can be downloaded here: http://netflix.com/pages/previews/resetdrm.exe
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Old 01-09-2008, 04:47 PM   #23 (permalink)
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Thanks for posting the link. It wouldn't let me post links yet.



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Old 01-10-2008, 03:46 PM   #24 (permalink)
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no prob. all credit to you for knowing about that
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Old 01-17-2008, 08:43 AM   #25 (permalink)
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Have also tried all of above but still crash on start-up with no error message however the screen says.

The screen before disappearing mentions that my video hardware is not fully compatible(i have a 64 MB shared graphics OB chip- laptop) and there is a continue button...I can't press it as it crashes.


Seem so close after trying all the fixes and help earlier regarding DRM reset and using the software from Gregory as mentioned before. Really want this to work.


Anyone come across this before?:confused:




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Old 01-17-2008, 09:54 AM   #26 (permalink)
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64 meg of graphics ain't much...

Try running Windows Update: http://windowsupdate.microsoft.com/
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Old 01-17-2008, 09:57 AM   #27 (permalink)
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Thanks have tried update but still get screen for a split second then crash.

64 MB should be enough though - as per specs at
http://www.zune.net/en-us/products/z...systemreqs.htm

D you feel that's the reason for the crash?

Last edited by Buffsteph : 01-17-2008 at 10:01 AM. Reason: update




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Old 01-17-2008, 10:31 AM   #28 (permalink)
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To be honest, yes. Downgrading is probably the best option for you: http://www.zuneboards.com/forums/com...supported.html
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Old 01-18-2008, 10:59 AM   #29 (permalink)
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Quote:
Originally Posted by Dizzy View Post
To be honest, yes. Downgrading is probably the best option for you: http://www.zuneboards.com/forums/com...supported.html
That's great idea I have downloaded the version
as per the above post but it mentions..

Note: If you have trouble installing, make a .bat file (rename a .txt file to .bat) and have the contents look like this:

msiexec Zune.msi /j

How do i do this??




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Old 01-18-2008, 11:27 AM   #30 (permalink)
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I have attached the bat file. Be sure to unzip it.
Attached Files
File Type: zip zune.zip (133 Bytes, 24 views)
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Old 01-18-2008, 12:17 PM   #31 (permalink)
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Thanks again Gregory I now get this when trying to install the earlier version.using the file mentioned in the post


"zune setup wizard ended prematurley because of an error. Your system has not been modified. install later etc.




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Old 02-04-2008, 02:42 PM   #32 (permalink)
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Forgot to post this earlier. Now re installed and ok - appears error was with windows Xp.




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Old 02-04-2008, 06:58 PM   #33 (permalink)
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Excellent! Great news.
Enjoy your Zune
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Old 03-03-2008, 05:32 PM   #34 (permalink)
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Alright so, I have tried everything listed here.

I am running Windows XP.
I have tried installing, and uninstalling the official Zune software.
I have used UnZoone to uninstall when reinstalling.
I have used SZIPv2 to install.
I have used the resetdrm.exe, and separately followed Microsoft's manual way of resetting it.
I have reinstalled at least 8 or 9 times now, and got nothing.

I click the icon, the process launches, and then fails. No error messages, no pop ups, nothing.



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Old 05-06-2008, 10:36 PM   #35 (permalink)
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OMG, I just have to say Thank You a Million Times for this forum. I recently updated my Zune Software to version 2.5. It was crashing on startup everytime and nothing I tried fix the problem. I thought I was never going to fix it. Funny thing is my DRM folder is empty as I have no DRM'd music or movies on this PC. But this DRM store reset utility absolutely fixed the problems I was having.

Excellent guys, keep up the great work!



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Old 05-30-2008, 05:08 AM   #36 (permalink)
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I just wanted to say thank you so much for this fix. Without zuneboards I would have spent countless hours diagnosing the problem myself.



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Old 06-06-2008, 12:46 PM   #37 (permalink)
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Wow, thanks so much! I registered for this board just so I could thank you all for your help. I was having the exact same problem and the "resetdrm.exe" did the trick.



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Old 09-18-2008, 06:58 PM   #38 (permalink)
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Quote:
Originally Posted by tehseano View Post
Alright so, I have tried everything listed here.

I am running Windows XP.
I have tried installing, and uninstalling the official Zune software.
I have used UnZoone to uninstall when reinstalling.
I have used SZIPv2 to install.
I have used the resetdrm.exe, and separately followed Microsoft's manual way of resetting it.
I have reinstalled at least 8 or 9 times now, and got nothing.

I click the icon, the process launches, and then fails. No error messages, no pop ups, nothing.
Same here. I've tried all of those methods, and the software STILL crashes.
This is getting really frustrating. I'd really like to use my Zune sometime before the end of the YEAR.




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Old 09-30-2008, 11:31 AM   #39 (permalink)
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Sticky This if you want.

A few weeks back I posted a quickfix to bypass the "Zune has encountered an error and needs to close" and "Zune has stopped working" errors when you launch the software by running it compatibility mode for Windows 2000. Although this allowed you to start the program, it still bugged other things and the software still crashed when you sync'd podcasts, and would not allow you to visit the marketplace.

MS/The Zune Team and I have recently been working together and trying things and we have found a solution that works that lets you access everything without bugs, and works on all supported Zune operating systems.

Original post

1.) Turn-off the compatibility mode for Zune if you had it on. This is essential here in order to verify the effectiveness of this.

2.) Follow the steps in the following KB Article /929642ErrorThe Knowledge Base (KB) Article You Requested Is Currently Not Available message when you try to sign in to the Zune Marketplace or when you try to play content from the Zune Marketplace and although the KB article doesn't really mention this crash issue, it should address the problem. Please be sure to note the possible consequences regarding content licenses mentioned in there. Also in step (d) Internet Explorer should be running as Administrator.

3.) After successfully performing all steps in the KB, try to start Zune again (with compatibility mode turned off).

This completly fixed it for me and now I fianlly get to see what I was missing.

I'm having the error "Microsoft Zune has stopped working" and it wont let me put new song on my zune or anything. It all happened when I downloaded the 3.0 firmware. I tried to do every possible thing except for this. I'm running windows vista 32bit. Would this work for vista 32 bit?



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Old 09-30-2008, 12:39 PM   #40 (permalink)
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it didn't work



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