[SOLVED] *Official MS Fix For Crash On Start* - Page 2

jaymerkramer · 01-09-2008, 08:27 AM

Quote:

Originally Posted by nicohand94

I have install and uninstall zune software 3 times!

Have you tried this yet? "do a google search for netflix resetdrm.exe"

Dizzy · 01-09-2008, 01:50 PM

Quote:

Originally Posted by jaymerkramer

Have you tried this yet? "do a google search for netflix resetdrm.exe"

Can be downloaded here: http://netflix.com/pages/previews/resetdrm.exe

jaymerkramer · 01-09-2008, 04:47 PM

Thanks for posting the link. It wouldn't let me post links yet.

Dizzy · 01-10-2008, 03:46 PM

no prob. all credit to you for knowing about that

Buffsteph · 01-17-2008, 08:43 AM

Have also tried all of above but still crash on start-up with no error message however the screen says.

The screen before disappearing mentions that my video hardware is not fully compatible(i have a 64 MB shared graphics OB chip- laptop) and there is a continue button...I can't press it as it crashes.

Seem so close after trying all the fixes and help earlier regarding DRM reset and using the software from Gregory as mentioned before. Really want this to work.

Anyone come across this before?:confused:

Dizzy · 01-17-2008, 09:54 AM

64 meg of graphics ain't much...

Try running Windows Update: http://windowsupdate.microsoft.com/

Buffsteph · 01-17-2008, 09:57 AM

Thanks have tried update but still get screen for a split second then crash.

64 MB should be enough though - as per specs at
http://www.zune.net/en-us/products/z...systemreqs.htm

D you feel that's the reason for the crash?

Dizzy · 01-17-2008, 10:31 AM

To be honest, yes. Downgrading is probably the best option for you: http://www.zuneboards.com/forums/com...supported.html

Buffsteph · 01-18-2008, 10:59 AM

Quote:

Originally Posted by Dizzy

To be honest, yes. Downgrading is probably the best option for you: http://www.zuneboards.com/forums/com...supported.html

That's great idea I have downloaded the version
as per the above post but it mentions..

Note: If you have trouble installing, make a .bat file (rename a .txt file to .bat) and have the contents look like this:

msiexec Zune.msi /j

How do i do this??

Gregory · 01-18-2008, 11:27 AM

I have attached the bat file. Be sure to unzip it.

Buffsteph · 01-18-2008, 12:17 PM

Thanks again Gregory I now get this when trying to install the earlier version.using the file mentioned in the post

"zune setup wizard ended prematurley because of an error. Your system has not been modified. install later etc.

Buffsteph · 02-04-2008, 02:42 PM

Forgot to post this earlier. Now re installed and ok - appears error was with windows Xp.

Dizzy · 02-04-2008, 06:58 PM

Excellent! Great news.
Enjoy your Zune

tehseano · 03-03-2008, 05:32 PM

Alright so, I have tried everything listed here.

I am running Windows XP.
I have tried installing, and uninstalling the official Zune software.
I have used UnZoone to uninstall when reinstalling.
I have used SZIPv2 to install.
I have used the resetdrm.exe, and separately followed Microsoft's manual way of resetting it.
I have reinstalled at least 8 or 9 times now, and got nothing.

I click the icon, the process launches, and then fails. No error messages, no pop ups, nothing.

iLLz · 05-06-2008, 10:36 PM

OMG, I just have to say Thank You a Million Times for this forum. I recently updated my Zune Software to version 2.5. It was crashing on startup everytime and nothing I tried fix the problem. I thought I was never going to fix it. Funny thing is my DRM folder is empty as I have no DRM'd music or movies on this PC. But this DRM store reset utility absolutely fixed the problems I was having.

Excellent guys, keep up the great work!

GI_Josh · 05-30-2008, 05:08 AM

I just wanted to say thank you so much for this fix. Without zuneboards I would have spent countless hours diagnosing the problem myself.

jzilla27 · 06-06-2008, 12:46 PM

Wow, thanks so much! I registered for this board just so I could thank you all for your help. I was having the exact same problem and the "resetdrm.exe" did the trick.

wtfunktastc · 09-18-2008, 06:58 PM

Quote:

Originally Posted by tehseano

Alright so, I have tried everything listed here.

I am running Windows XP.
I have tried installing, and uninstalling the official Zune software.
I have used UnZoone to uninstall when reinstalling.
I have used SZIPv2 to install.
I have used the resetdrm.exe, and separately followed Microsoft's manual way of resetting it.
I have reinstalled at least 8 or 9 times now, and got nothing.

I click the icon, the process launches, and then fails. No error messages, no pop ups, nothing.

Same here. I've tried all of those methods, and the software STILL crashes.
This is getting really frustrating. I'd really like to use my Zune sometime before the end of the YEAR.

lotoyamato · 09-30-2008, 11:31 AM

Sticky This if you want.

A few weeks back I posted a quickfix to bypass the "Zune has encountered an error and needs to close" and "Zune has stopped working" errors when you launch the software by running it compatibility mode for Windows 2000. Although this allowed you to start the program, it still bugged other things and the software still crashed when you sync'd podcasts, and would not allow you to visit the marketplace.

MS/The Zune Team and I have recently been working together and trying things and we have found a solution that works that lets you access everything without bugs, and works on all supported Zune operating systems.

Original post

1.) Turn-off the compatibility mode for Zune if you had it on. This is essential here in order to verify the effectiveness of this.

2.) Follow the steps in the following KB Article /929642ErrorThe Knowledge Base (KB) Article You Requested Is Currently Not Available message when you try to sign in to the Zune Marketplace or when you try to play content from the Zune Marketplace and although the KB article doesn't really mention this crash issue, it should address the problem. Please be sure to note the possible consequences regarding content licenses mentioned in there. Also in step (d) Internet Explorer should be running as Administrator.

3.) After successfully performing all steps in the KB, try to start Zune again (with compatibility mode turned off).

This completly fixed it for me and now I fianlly get to see what I was missing.

I'm having the error "Microsoft Zune has stopped working" and it wont let me put new song on my zune or anything. It all happened when I downloaded the 3.0 firmware. I tried to do every possible thing except for this. I'm running windows vista 32bit. Would this work for vista 32 bit?

lotoyamato · 09-30-2008, 12:39 PM

it didn't work

01-10-2008, 03:46 PM	#24 (permalink)
Dizzy caucASIAN, but not as cool as ASIANS Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,696 Reputation: 303 $zB: 158 Donate Awards Showcase Total Awards: 4	no prob. all credit to you for knowing about that __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Dizzy - Founder of zB REDnecks. Master Chief of Hillbillies.

01-17-2008, 09:54 AM	#26 (permalink)
Dizzy caucASIAN, but not as cool as ASIANS Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,696 Reputation: 303 $zB: 158 Donate Awards Showcase Total Awards: 4	64 meg of graphics ain't much... Try running Windows Update: http://windowsupdate.microsoft.com/ __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Dizzy - Founder of zB REDnecks. Master Chief of Hillbillies.

01-17-2008, 09:57 AM	#27 (permalink)
Buffsteph Jr. Zuner Join Date: Jan 2008 Posts: 32 Reputation: 10 $zB: 20 Donate	Thanks have tried update but still get screen for a split second then crash. 64 MB should be enough though - as per specs at http://www.zune.net/en-us/products/z...systemreqs.htm D you feel that's the reason for the crash? Last edited by Buffsteph : 01-17-2008 at 10:01 AM. Reason: update

01-17-2008, 10:31 AM	#28 (permalink)
Dizzy caucASIAN, but not as cool as ASIANS Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,696 Reputation: 303 $zB: 158 Donate Awards Showcase Total Awards: 4	To be honest, yes. Downgrading is probably the best option for you: http://www.zuneboards.com/forums/com...supported.html __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Dizzy - Founder of zB REDnecks. Master Chief of Hillbillies.

02-04-2008, 06:58 PM	#33 (permalink)
Dizzy caucASIAN, but not as cool as ASIANS Moderator Ultimate Zuner Join Date: Mar 2007 Posts: 6,696 Reputation: 303 $zB: 158 Donate Awards Showcase Total Awards: 4	Excellent! Great news. Enjoy your Zune __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Dizzy - Founder of zB REDnecks. Master Chief of Hillbillies.

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01-09-2008, 04:47 PM	#23 (permalink)
jaymerkramer Zewbie Join Date: Jan 2008 Posts: 4 Reputation: 10 $zB: 0 Donate	Thanks for posting the link. It wouldn't let me post links yet.

01-17-2008, 08:43 AM	#25 (permalink)
Buffsteph Jr. Zuner Join Date: Jan 2008 Posts: 32 Reputation: 10 $zB: 20 Donate	Have also tried all of above but still crash on start-up with no error message however the screen says. The screen before disappearing mentions that my video hardware is not fully compatible(i have a 64 MB shared graphics OB chip- laptop) and there is a continue button...I can't press it as it crashes. Seem so close after trying all the fixes and help earlier regarding DRM reset and using the software from Gregory as mentioned before. Really want this to work. Anyone come across this before?:confused:

01-18-2008, 12:17 PM	#31 (permalink)
Buffsteph Jr. Zuner Join Date: Jan 2008 Posts: 32 Reputation: 10 $zB: 20 Donate	Thanks again Gregory I now get this when trying to install the earlier version.using the file mentioned in the post "zune setup wizard ended prematurley because of an error. Your system has not been modified. install later etc.

02-04-2008, 02:42 PM	#32 (permalink)
Buffsteph Jr. Zuner Join Date: Jan 2008 Posts: 32 Reputation: 10 $zB: 20 Donate	Forgot to post this earlier. Now re installed and ok - appears error was with windows Xp.

03-03-2008, 05:32 PM	#34 (permalink)
tehseano Zewbie Join Date: Mar 2008 Posts: 1 Reputation: 10 $zB: 1 Donate	Alright so, I have tried everything listed here. I am running Windows XP. I have tried installing, and uninstalling the official Zune software. I have used UnZoone to uninstall when reinstalling. I have used SZIPv2 to install. I have used the resetdrm.exe, and separately followed Microsoft's manual way of resetting it. I have reinstalled at least 8 or 9 times now, and got nothing. I click the icon, the process launches, and then fails. No error messages, no pop ups, nothing.

05-06-2008, 10:36 PM	#35 (permalink)
iLLz Zewbie Join Date: May 2008 Posts: 1 Reputation: 10 $zB: 1 Donate	OMG, I just have to say Thank You a Million Times for this forum. I recently updated my Zune Software to version 2.5. It was crashing on startup everytime and nothing I tried fix the problem. I thought I was never going to fix it. Funny thing is my DRM folder is empty as I have no DRM'd music or movies on this PC. But this DRM store reset utility absolutely fixed the problems I was having. Excellent guys, keep up the great work!

05-30-2008, 05:08 AM	#36 (permalink)
GI_Josh Squirt Join Date: Mar 2007 Posts: 17 Reputation: 10 $zB: 9 Donate	I just wanted to say thank you so much for this fix. Without zuneboards I would have spent countless hours diagnosing the problem myself.

06-06-2008, 12:46 PM	#37 (permalink)
jzilla27 Zewbie Join Date: Jun 2008 Posts: 1 Reputation: 10 $zB: 1 Donate	Wow, thanks so much! I registered for this board just so I could thank you all for your help. I was having the exact same problem and the "resetdrm.exe" did the trick.

09-30-2008, 11:31 AM	#39 (permalink)
lotoyamato Zewbie Join Date: Sep 2008 Posts: 2 Reputation: 10 $zB: 2 Donate	Sticky This if you want. A few weeks back I posted a quickfix to bypass the "Zune has encountered an error and needs to close" and "Zune has stopped working" errors when you launch the software by running it compatibility mode for Windows 2000. Although this allowed you to start the program, it still bugged other things and the software still crashed when you sync'd podcasts, and would not allow you to visit the marketplace. MS/The Zune Team and I have recently been working together and trying things and we have found a solution that works that lets you access everything without bugs, and works on all supported Zune operating systems. Original post 1.) Turn-off the compatibility mode for Zune if you had it on. This is essential here in order to verify the effectiveness of this. 2.) Follow the steps in the following KB Article /929642ErrorThe Knowledge Base (KB) Article You Requested Is Currently Not Available message when you try to sign in to the Zune Marketplace or when you try to play content from the Zune Marketplace and although the KB article doesn't really mention this crash issue, it should address the problem. Please be sure to note the possible consequences regarding content licenses mentioned in there. Also in step (d) Internet Explorer should be running as Administrator. 3.) After successfully performing all steps in the KB, try to start Zune again (with compatibility mode turned off). This completly fixed it for me and now I fianlly get to see what I was missing. I'm having the error "Microsoft Zune has stopped working" and it wont let me put new song on my zune or anything. It all happened when I downloaded the 3.0 firmware. I tried to do every possible thing except for this. I'm running windows vista 32bit. Would this work for vista 32 bit?

09-30-2008, 12:39 PM	#40 (permalink)
lotoyamato Zewbie Join Date: Sep 2008 Posts: 2 Reputation: 10 $zB: 2 Donate	it didn't work

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