[SOLVED] *Official MS Fix For Crash On Start*

Justananomaly · 11-29-2007, 02:49 PM

Sticky This if you want.

A few weeks back I posted a quickfix to bypass the "Zune has encountered an error and needs to close" and "Zune has stopped working" errors when you launch the software by running it compatibility mode for Windows 2000. Although this allowed you to start the program, it still bugged other things and the software still crashed when you sync'd podcasts, and would not allow you to visit the marketplace.

MS/The Zune Team and I have recently been working together and trying things and we have found a solution that works that lets you access everything without bugs, and works on all supported Zune operating systems.

Original post here.

1.) Turn-off the compatibility mode for Zune if you had it on. This is essential here in order to verify the effectiveness of this.

2.) Follow the steps in the following KB Article http://support.microsoft.com/kb/929642 and although the KB article doesn't really mention this crash issue, it should address the problem. Please be sure to note the possible consequences regarding content licenses mentioned in there. Also in step (d) Internet Explorer should be running as Administrator.

3.) After successfully performing all steps in the KB, try to start Zune again (with compatibility mode turned off).

This completly fixed it for me and now I fianlly get to see what I was missing.

Dizzy · 11-29-2007, 05:29 PM

Excellent find! There've been quite a few people complaining about this error!

I can't sticky it (otherwise there'd be about 20 stickies) but I did add it to the Possible Fixes Sticky. You've been repped

Justananomaly · 11-29-2007, 07:42 PM

Yea, it helps alot. I'm just glad I finally got an official work-around, because obviously the compatibility change was not working for people on XP.

That thread was so buried on those forums, like on page 185, it shocked me when the zune team member replied last night after all this time with a responce and then he posted a fix as of today.

I personally tested it and it works. I nearly fell out of my chair because if I would have known the DRM component was responcible for the .Net 2.0 dll crash this entire time I would have been madder then I am now. I've never bought DRM music in either a digital or physical format and I have never been affected by the DRM debate until now because of a build-in windows vista component, and now I want to lanch a ballistic missle at Sony HQ for starting to put DRM protections on music to begin with.

Dizzy · 11-30-2007, 09:30 PM

LOL.
DRM: it only hurts the consumer

nicohand94 · 12-20-2007, 08:38 PM

I don't find where can i turn off the compability mode for zune.
Somebody can help me?

I do all the things of this page but zune Software crash on start again.
Maybe the problem is that i don't know where i can turn off the compability mode for zune.

Dizzy · 12-21-2007, 03:27 PM

In XP:
Go to C:/Program Files/Zune and right click on Zune.exe.

Click Properties. Go to "Compatibilty" and you should see it options

nicohand94 · 12-22-2007, 05:49 AM

I have turn off the compability mode but it still crash on star...

Dizzy · 12-23-2007, 07:26 AM

You might try reinstalling with SZIP 2 then

nicohand94 · 12-24-2007, 09:23 AM

what is this?

Dizzy · 12-24-2007, 12:17 PM

SZIP2: http://www.zuneboards.com/forums/zto...-v2-redux.html

nicohand94 · 12-25-2007, 12:40 AM

i have install it but it still crash! :'(

Dizzy · 12-25-2007, 06:30 PM

Make sure you run windows update and download everything you can

nicohand94 · 12-26-2007, 12:29 PM

that's what i have done. I really don't know what's the problem...

It's going make me crazy

please ..help me...

thwoom · 12-31-2007, 06:39 AM

agghhh. it wont let me post links..

do a google search for netflix resetdrm.exe

you can also use this link for a quick fix, i found this because my upgrade button was grayed out. it worked for me

Dizzy · 01-01-2008, 10:08 AM

Direct Download link:
http://www.netflix.com/pages/previews/resetdrm.exe

nicohand94 · 01-04-2008, 03:53 AM

I have done this. My zune software now close automatically when i launch it....

Dizzy · 01-04-2008, 03:31 PM

Any error messages?

nicohand94 · 01-06-2008, 05:41 AM

No any error message. It close without sayin anything...

jaymerkramer · 01-06-2008, 07:48 PM

Quote:

Originally Posted by thwoom

agghhh. it wont let me post links..

do a google search for netflix resetdrm.exe

you can also use this link for a quick fix, i found this because my upgrade button was grayed out. it worked for me

I was having the exact same problem where zune would crash on start up. Tried reinstalling and everything, downloaded this program and all works now.
Thanks for the info, saved me what hair I have left.

nicohand94 · 01-09-2008, 07:53 AM

Its good!!!!!!!!!!!!! I hace reinstall it 4 times and it works finally! Thanks Dizzy a lot and Jaymerkramer

11-29-2007, 02:49 PM	#1 (permalink)
Justananomaly Voids Warranties Support Team Jr. Member Join Date: Nov 2007 Location: Inside... Posts: 473 Reputation: 81 $zB: 319 Donate	[SOLVED] Official MS Fix For Crash On Start Sticky This if you want. A few weeks back I posted a quickfix to bypass the "Zune has encountered an error and needs to close" and "Zune has stopped working" errors when you launch the software by running it compatibility mode for Windows 2000. Although this allowed you to start the program, it still bugged other things and the software still crashed when you sync'd podcasts, and would not allow you to visit the marketplace. MS/The Zune Team and I have recently been working together and trying things and we have found a solution that works that lets you access everything without bugs, and works on all supported Zune operating systems. Original post here. 1.) Turn-off the compatibility mode for Zune if you had it on. This is essential here in order to verify the effectiveness of this. 2.) Follow the steps in the following KB Article http://support.microsoft.com/kb/929642 and although the KB article doesn't really mention this crash issue, it should address the problem. Please be sure to note the possible consequences regarding content licenses mentioned in there. Also in step (d) Internet Explorer should be running as Administrator. 3.) After successfully performing all steps in the KB, try to start Zune again (with compatibility mode turned off). This completly fixed it for me and now I fianlly get to see what I was missing.

11-29-2007, 05:29 PM	#2 (permalink)
Dizzy caucASIAN Support Team Moderator Ultimate Zuner Join Date: Mar 2007 Location: Super Fun Thyme Posts: 6,013 Reputation: 241 $zB: 1833 Donate Awards Showcase Total Awards: 4	Excellent find! There've been quite a few people complaining about this error! I can't sticky it (otherwise there'd be about 20 stickies) but I did add it to the Possible Fixes Sticky. You've been repped __________________ And at night, I roam these streets with absolutely no purpose Feeling like I'm worthless But contrary to my last statement, I feel fine Content with the fact that I know this city's mine To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

11-30-2007, 09:30 PM	#4 (permalink)
Dizzy caucASIAN Support Team Moderator Ultimate Zuner Join Date: Mar 2007 Location: Super Fun Thyme Posts: 6,013 Reputation: 241 $zB: 1833 Donate Awards Showcase Total Awards: 4	LOL. DRM: it only hurts the consumer __________________ And at night, I roam these streets with absolutely no purpose Feeling like I'm worthless But contrary to my last statement, I feel fine Content with the fact that I know this city's mine To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

12-20-2007, 08:38 PM	#5 (permalink)
nicohand94 Squirt Join Date: Dec 2007 Posts: 13 Reputation: 10 $zB: 0 Donate	I don't find where can i turn off the compability mode for zune. Somebody can help me? I do all the things of this page but zune Software crash on start again. Maybe the problem is that i don't know where i can turn off the compability mode for zune. Last edited by nicohand94 : 12-20-2007 at 08:54 PM.

12-21-2007, 03:27 PM	#6 (permalink)
Dizzy caucASIAN Support Team Moderator Ultimate Zuner Join Date: Mar 2007 Location: Super Fun Thyme Posts: 6,013 Reputation: 241 $zB: 1833 Donate Awards Showcase Total Awards: 4	In XP: Go to C:/Program Files/Zune and right click on Zune.exe. Click Properties. Go to "Compatibilty" and you should see it options __________________ And at night, I roam these streets with absolutely no purpose Feeling like I'm worthless But contrary to my last statement, I feel fine Content with the fact that I know this city's mine To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

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11-29-2007, 07:42 PM	#3 (permalink)
Justananomaly Voids Warranties Support Team Jr. Member Join Date: Nov 2007 Location: Inside... Posts: 473 Reputation: 81 $zB: 319 Donate	Yea, it helps alot. I'm just glad I finally got an official work-around, because obviously the compatibility change was not working for people on XP. That thread was so buried on those forums, like on page 185, it shocked me when the zune team member replied last night after all this time with a responce and then he posted a fix as of today. I personally tested it and it works. I nearly fell out of my chair because if I would have known the DRM component was responcible for the .Net 2.0 dll crash this entire time I would have been madder then I am now. I've never bought DRM music in either a digital or physical format and I have never been affected by the DRM debate until now because of a build-in windows vista component, and now I want to lanch a ballistic missle at Sony HQ for starting to put DRM protections on music to begin with.

12-22-2007, 05:49 AM	#7 (permalink)
nicohand94 Squirt Join Date: Dec 2007 Posts: 13 Reputation: 10 $zB: 0 Donate	I have turn off the compability mode but it still crash on star...

12-23-2007, 07:26 AM	#8 (permalink)
Dizzy caucASIAN Support Team Moderator Ultimate Zuner Join Date: Mar 2007 Location: Super Fun Thyme Posts: 6,013 Reputation: 241 $zB: 1833 Donate Awards Showcase Total Awards: 4	You might try reinstalling with SZIP 2 then __________________ And at night, I roam these streets with absolutely no purpose Feeling like I'm worthless But contrary to my last statement, I feel fine Content with the fact that I know this city's mine To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

12-24-2007, 09:23 AM	#9 (permalink)
nicohand94 Squirt Join Date: Dec 2007 Posts: 13 Reputation: 10 $zB: 0 Donate	what is this?

12-24-2007, 12:17 PM	#10 (permalink)
Dizzy caucASIAN Support Team Moderator Ultimate Zuner Join Date: Mar 2007 Location: Super Fun Thyme Posts: 6,013 Reputation: 241 $zB: 1833 Donate Awards Showcase Total Awards: 4	SZIP2: http://www.zuneboards.com/forums/zto...-v2-redux.html __________________ And at night, I roam these streets with absolutely no purpose Feeling like I'm worthless But contrary to my last statement, I feel fine Content with the fact that I know this city's mine To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

12-25-2007, 12:40 AM	#11 (permalink)
nicohand94 Squirt Join Date: Dec 2007 Posts: 13 Reputation: 10 $zB: 0 Donate	i have install it but it still crash! :'(

12-25-2007, 06:30 PM	#12 (permalink)
Dizzy caucASIAN Support Team Moderator Ultimate Zuner Join Date: Mar 2007 Location: Super Fun Thyme Posts: 6,013 Reputation: 241 $zB: 1833 Donate Awards Showcase Total Awards: 4	Make sure you run windows update and download everything you can __________________ And at night, I roam these streets with absolutely no purpose Feeling like I'm worthless But contrary to my last statement, I feel fine Content with the fact that I know this city's mine To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

12-26-2007, 12:29 PM	#13 (permalink)
nicohand94 Squirt Join Date: Dec 2007 Posts: 13 Reputation: 10 $zB: 0 Donate	that's what i have done. I really don't know what's the problem... It's going make me crazy please ..help me... Last edited by Dizzy : 01-01-2008 at 10:07 AM.

12-31-2007, 06:39 AM	#14 (permalink)
thwoom Zewbie Join Date: Mar 2007 Posts: 2 Reputation: 10 $zB: 0 Donate	agghhh. it wont let me post links.. do a google search for netflix resetdrm.exe you can also use this link for a quick fix, i found this because my upgrade button was grayed out. it worked for me

01-01-2008, 10:08 AM	#15 (permalink)
Dizzy caucASIAN Support Team Moderator Ultimate Zuner Join Date: Mar 2007 Location: Super Fun Thyme Posts: 6,013 Reputation: 241 $zB: 1833 Donate Awards Showcase Total Awards: 4	Direct Download link: http://www.netflix.com/pages/previews/resetdrm.exe __________________ And at night, I roam these streets with absolutely no purpose Feeling like I'm worthless But contrary to my last statement, I feel fine Content with the fact that I know this city's mine To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

01-04-2008, 03:53 AM	#16 (permalink)
nicohand94 Squirt Join Date: Dec 2007 Posts: 13 Reputation: 10 $zB: 0 Donate	I have done this. My zune software now close automatically when i launch it....

01-04-2008, 03:31 PM	#17 (permalink)
Dizzy caucASIAN Support Team Moderator Ultimate Zuner Join Date: Mar 2007 Location: Super Fun Thyme Posts: 6,013 Reputation: 241 $zB: 1833 Donate Awards Showcase Total Awards: 4	Any error messages? __________________ And at night, I roam these streets with absolutely no purpose Feeling like I'm worthless But contrary to my last statement, I feel fine Content with the fact that I know this city's mine To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

01-06-2008, 05:41 AM	#18 (permalink)
nicohand94 Squirt Join Date: Dec 2007 Posts: 13 Reputation: 10 $zB: 0 Donate	No any error message. It close without sayin anything...

01-09-2008, 07:53 AM	#20 (permalink)
nicohand94 Squirt Join Date: Dec 2007 Posts: 13 Reputation: 10 $zB: 0 Donate	Its good!!!!!!!!!!!!! I hace reinstall it 4 times and it works finally! Thanks Dizzy a lot and Jaymerkramer Last edited by nicohand94 : 01-09-2008 at 09:02 AM.

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