Can not install zune hardware !!!

myst0 · 11-19-2007, 09:22 PM

Software is installed up to date.

Problem starts when plug-in to usb port, it detects Zune (found new hardware) but shows found new hardware pop-up w/ cannot install this harware message:

There was a problem installing this hardware "zune". An error occured during the installation of the device. The specified service does not exist as an installed service.

And my only option is to click finish button.

I did try re-installing software, called zune tech service, even 2nd level guy can not solve the issue. I think it may has to do w/ registry issues.

I tried on my other PC and works just fine. (so it has to be something w/ my PC itself)

I tried reinstalling the driver from hardware manager where zune appears w/ "!" mark. and the device status shows:

This device is not configured correctly. (Code 1)
To reinstall the drivers for this device, click Reinstall Driver.

Do I need to re-install my XP home ed.? (it is service pack 2) Please help!!!

Dizzy · 11-20-2007, 03:53 PM

Hum. Driver issues are fairly hard to deal with.
Here's what I'd try (if you don't mind losing your content):
Also note that if it doesn't work, your zune will be useless because it won't have firmware (so try at your own risk!).

Press and hold the back+center+left buttons and the zune will delete everything it has on it, as well as the firmware.

This should make the device look for an update.

You may want to wait for someone with a less risky solution.

wally45882000 · 12-10-2007, 02:58 PM

I had this problem.
I installed the new zune software. Then connect my 30 gb zune 1 and got the same error (with ontly finnish button). Do not click finish. At this time I went to device manager and the zune was in the list. I right clicked on the zune and click on properties. Click reinstall driver. Browsed to C:\Program Files\Zune\Drivers\ZuneBusEnum then installed. Now my zune is connected.

hope that helps.

Lord FaGBaLLz · 03-03-2008, 05:38 PM

Quote:

Originally Posted by wally45882000

I had this problem.
I installed the new zune software. Then connect my 30 gb zune 1 and got the same error (with ontly finnish button). Do not click finish. At this time I went to device manager and the zune was in the list. I right clicked on the zune and click on properties. Click reinstall driver. Browsed to C:Program FilesZuneDriversZuneBusEnum then installed. Now my zune is connected.

hope that helps.

I tried this but i still get an error.

Please help... i just went to return it, and they won't take it back, so i have to get it to work. D:

mistuhsmileylol · 03-04-2008, 06:39 PM

you should try to clean out ur registry with registry cleaner or something

hwengmgr · 04-26-2008, 11:34 AM

This error is due to a service that gets uninstalled somehow. I found that installing Windows media player 11 reinstalls that service.

Look for my more detailed post in the thread titled " can't install error - service doesn't exist".

charmed61 · 04-26-2008, 11:50 AM

try installing service pack 2 and make sure your computer is up-to-date

11-19-2007, 09:22 PM	#1 (permalink)
myst0 Zewbie Join Date: Nov 2007 Posts: 1 Reputation: 10 $zB: 0 Donate	Can not install zune hardware !!! Software is installed up to date. Problem starts when plug-in to usb port, it detects Zune (found new hardware) but shows found new hardware pop-up w/ cannot install this harware message: There was a problem installing this hardware "zune". An error occured during the installation of the device. The specified service does not exist as an installed service. And my only option is to click finish button. I did try re-installing software, called zune tech service, even 2nd level guy can not solve the issue. I think it may has to do w/ registry issues. I tried on my other PC and works just fine. (so it has to be something w/ my PC itself) I tried reinstalling the driver from hardware manager where zune appears w/ "!" mark. and the device status shows: This device is not configured correctly. (Code 1) To reinstall the drivers for this device, click Reinstall Driver. Do I need to re-install my XP home ed.? (it is service pack 2) Please help!!!

11-20-2007, 03:53 PM	#2 (permalink)
Dizzy Dizzy fails at life 1010011010 Support Team Moderator Ultimate Zuner Join Date: Mar 2007 Location: Imaginationland Posts: 5,934 Reputation: 239 $zB: 1757 Donate Awards Showcase Total Awards: 4	Hum. Driver issues are fairly hard to deal with. Here's what I'd try (if you don't mind losing your content): Also note that if it doesn't work, your zune will be useless because it won't have firmware (so try at your own risk!). Press and hold the back+center+left buttons and the zune will delete everything it has on it, as well as the firmware. This should make the device look for an update. You may want to wait for someone with a less risky solution. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

12-10-2007, 02:58 PM	#3 (permalink)
wally45882000 Zewbie Join Date: Dec 2007 Posts: 1 Reputation: 10 $zB: 0 Donate	Zune enum bus I had this problem. I installed the new zune software. Then connect my 30 gb zune 1 and got the same error (with ontly finnish button). Do not click finish. At this time I went to device manager and the zune was in the list. I right clicked on the zune and click on properties. Click reinstall driver. Browsed to C:\Program Files\Zune\Drivers\ZuneBusEnum then installed. Now my zune is connected. hope that helps.

04-26-2008, 11:50 AM	#7 (permalink)
charmed61 Member Join Date: Mar 2008 Location: The Gold Rush State! Posts: 588 Reputation: 3 $zB: 283 Donate	try installing service pack 2 and make sure your computer is up-to-date __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

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03-04-2008, 06:39 PM	#5 (permalink)
mistuhsmileylol Zuner Join Date: Feb 2008 Posts: 91 Reputation: 10 $zB: 77 Donate	you should try to clean out ur registry with registry cleaner or something

04-26-2008, 11:34 AM	#6 (permalink)
hwengmgr Zewbie Join Date: Apr 2008 Location: Boston, MA Posts: 4 Reputation: 10 $zB: 3 Donate	This error is due to a service that gets uninstalled somehow. I found that installing Windows media player 11 reinstalls that service. Look for my more detailed post in the thread titled " can't install error - service doesn't exist".

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