Top MS Support Links

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Below are a list of support articles pertaining to the Zune and Zune software

Hardware Based:

How to update to the current Zune device software version

Message when you try to select menu items from the home screen on your Zune device: "To start, visit www.zune.net/setup"

You receive a "To start, update the Zune software on your PC at www.zune.net/setup" message when you connect a Zune device

Your Zune device is not detected by your computer or the Zune software

Error message when you connect your Zune device to a computer: “USB Device Not Recognized”

How to help maximize the time that a battery lasts in your Zune device

How to troubleshoot Zune wireless sync setup issues

How to troubleshoot USB sync issues between the Zune Software and the Zune device

Your Zune device does not respond to button presses or has a black screen

The battery does not seem to charge or charges very slowly when you try to charge a Zune device


Software Oriented:

The Zune software is not displayed correctly on the computer

A required component cannot be installed when you try to install the Zune software

The Zune software does not recognize a blank CD or stops responding when you burn a CD on a Windows XP-based computer

Music that is transferred from CD or media that is downloaded from the Zune Marketplace does not appear in your Zune collection

You cannot play Zune Marketplace content on an Xbox 360


Social & Marketplace

How to create a Zune account

Description of the Zune Pass subscription

Description of the Microsoft Points system for Zune

How to manage podcasts in the Zune software

Differences between purchased and subscription content from the Zune Marketplace

How to use the Restore feature in the Zune Marketplace

Error message when you try to sync a Zune device: “Can’t use your Zune Pass with this Zune because you have three other Zune devices already using it. To update the devices for this account, click your Zune tag and select Computers and devices"

Error message when you try to restore content that you have purchased from the Zune Marketplace by using the Restore Library feature: "An unknown error occurred"

Note: For those who want marketplace accounts but cannot create one because they are not in the US, see this thread: http://www.zuneboards.com/forums/gen...-arent-us.html

Accessories:

Troubleshooting issues that you may have with the Zune FM Transmitter v2

Troubleshooting issues that you may have with the Zune FM Transmitter v1

How to troubleshoot audio and video issues that you may experience when you use the Zune Dock v2

How to troubleshoot audio and video issues that may occur when you use the Zune Dock v1

How to troubleshoot the Zune Wireless Remote v2

You cannot hear or see media on the Zune device when you use the Zune AV Output Cable v2

You cannot hear or tune the radio when you have your Zune device connected to the Zune Dock

[ Source]


In the event that these don't help:
Please create you own thread explaining your error AND what you've done to try and fix it yourself. Please give as much information as possible.
Also, see this thread: http://www.zuneboards.com/forums/gen...re-issues.html

Thanks ACE!