Update problems with German XP

keenite · 11-13-2007, 08:25 AM

I successfully updated my Zune program and device today on my computer that runs the US version of Windows XP. However, when I try to update Zune on my German XP I get the message "Can't install from Microsoft update - can't install required components from Microsoft Update. Please try again later. Zune software 1.3 update - English KB934002). Error code: 0x80240023"
I am not sure that the language issue is my problem here, but have not been able to find any other solution. When I try to update from within Zune itself by selecting options-help-check for updates, the program simply claims that it is already up-to-date. Since I've already updated my device on the other computer, it is no longer recognized on my computer running German XP.
Am grateful for any and all suggestions.
Thanks,
K

PS: since I couldn't update from within the Zune program I've been trying to do so with the file entitled zunesetuppkg-x86

Dizzy · 11-13-2007, 09:03 AM

I'm pretty sure the Zune software is only meant to be installed on computers running US versions of XP/Vista. Others have run into this problem too.

blancales · 11-13-2007, 09:03 AM

I have the same problem with my windows xp spanish version.(zune 30gb)

Can't install from Microsoft update - can't install required components from Microsoft Update. Please try again later. Zune software 1.3 update - English KB934002). Error code: 0x80240023"

keenite · 11-13-2007, 09:04 AM

but it's worked perfectly well on German XP until now, must be a glitch in the update somewhere

Dizzy · 11-13-2007, 09:05 AM

Same for you blancales. I dunno why MS is being so protective, but it is what it is.

EDIT: Are you guys downloading from zune.net?

keenite · 11-13-2007, 09:15 AM

I downloaded the zunesetuppkg-x86 file from Zune.net and simply clicked on it and followed instructions until it stopped installing and gave me the error message I mentioned above. I have since reinstalled my original version of Zune from the provided CD, but to no avail. Hopefully MS will provide a Windows update to address this problem.

Dizzy · 11-13-2007, 09:16 AM

Take a look at this thread. Hopefully it'll help
http://www.zuneboards.com/forums/gen...ws-update.html

11-13-2007, 08:25 AM	#1 (permalink)
keenite Jr. Zuner Join Date: Sep 2007 Posts: 37 Reputation: 10 $zB: 4 Donate	Update problems with German XP I successfully updated my Zune program and device today on my computer that runs the US version of Windows XP. However, when I try to update Zune on my German XP I get the message "Can't install from Microsoft update - can't install required components from Microsoft Update. Please try again later. Zune software 1.3 update - English KB934002). Error code: 0x80240023" I am not sure that the language issue is my problem here, but have not been able to find any other solution. When I try to update from within Zune itself by selecting options-help-check for updates, the program simply claims that it is already up-to-date. Since I've already updated my device on the other computer, it is no longer recognized on my computer running German XP. Am grateful for any and all suggestions. Thanks, K PS: since I couldn't update from within the Zune program I've been trying to do so with the file entitled zunesetuppkg-x86 Last edited by keenite : 11-13-2007 at 08:27 AM. Reason: more info

11-13-2007, 09:03 AM	#2 (permalink)
Dizzy caucASIAN Support Team Moderator Ultimate Zuner Join Date: Mar 2007 Location: Super Fun Thyme Posts: 6,013 Reputation: 241 $zB: 1833 Donate Awards Showcase Total Awards: 4	I'm pretty sure the Zune software is only meant to be installed on computers running US versions of XP/Vista. Others have run into this problem too. __________________ And at night, I roam these streets with absolutely no purpose Feeling like I'm worthless But contrary to my last statement, I feel fine Content with the fact that I know this city's mine To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

11-13-2007, 09:05 AM	#5 (permalink)
Dizzy caucASIAN Support Team Moderator Ultimate Zuner Join Date: Mar 2007 Location: Super Fun Thyme Posts: 6,013 Reputation: 241 $zB: 1833 Donate Awards Showcase Total Awards: 4	Same for you blancales. I dunno why MS is being so protective, but it is what it is. EDIT: Are you guys downloading from zune.net? __________________ And at night, I roam these streets with absolutely no purpose Feeling like I'm worthless But contrary to my last statement, I feel fine Content with the fact that I know this city's mine To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

11-13-2007, 09:16 AM	#7 (permalink)
Dizzy caucASIAN Support Team Moderator Ultimate Zuner Join Date: Mar 2007 Location: Super Fun Thyme Posts: 6,013 Reputation: 241 $zB: 1833 Donate Awards Showcase Total Awards: 4	Take a look at this thread. Hopefully it'll help http://www.zuneboards.com/forums/gen...ws-update.html __________________ And at night, I roam these streets with absolutely no purpose Feeling like I'm worthless But contrary to my last statement, I feel fine Content with the fact that I know this city's mine To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

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11-13-2007, 09:03 AM	#3 (permalink)
blancales Zewbie Join Date: May 2007 Posts: 2 Reputation: 10 $zB: 0 Donate	I have the same problem with my windows xp spanish version.(zune 30gb) Can't install from Microsoft update - can't install required components from Microsoft Update. Please try again later. Zune software 1.3 update - English KB934002). Error code: 0x80240023"

11-13-2007, 09:04 AM	#4 (permalink)
keenite Jr. Zuner Join Date: Sep 2007 Posts: 37 Reputation: 10 $zB: 4 Donate	but it's worked perfectly well on German XP until now, must be a glitch in the update somewhere

11-13-2007, 09:15 AM	#6 (permalink)
keenite Jr. Zuner Join Date: Sep 2007 Posts: 37 Reputation: 10 $zB: 4 Donate	I downloaded the zunesetuppkg-x86 file from Zune.net and simply clicked on it and followed instructions until it stopped installing and gave me the error message I mentioned above. I have since reinstalled my original version of Zune from the provided CD, but to no avail. Hopefully MS will provide a Windows update to address this problem.

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