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Gen 2 Help with the Zune 4, 8, 16, 80, and 120.

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Old 09-12-2009, 07:57 PM   #1 (permalink)
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Exclamation Zune 80gb not connecting to my computer

VERSION OF ZUNE
======================
Zune 80

VERSION OF ZUNE SOFTWARE/FIRMWARE
=====================================
3.1.620.0

OPERATING SYSTEM
======================
Windows 7 Home Premium

PROBLEM DESCRIPTION
=======================
My Zune was fine on the 10th, but then the next day my computer refused to connect to it. It knows it is a Zune device, but says it can't install the drivers. I have the most up to date drivers according to Device Manager though. The Zune software will not find my Zune either.

THINGS ATTEMPTED SO FAR
===========================
Restarted Zune
Rebooted computer
Reinstalled software, twice normally and once after using unZoone
Reset Zune (Which I now have a reset Zune that I can't restore since it can't connect.)

HAVE YOU SEARCHED ONLINE/ZUNEBOARDS TO FIND A SOLUTION?
================================================== ========
Yes, Zune Boards, Zune.net, and Google. Nothing has helped so far.

HAVE YOU RECEIVED ANY ERROR MESSAGES?
========================================
From Device Manager: This device cannot start. (Code 10)

ATTACHMENTS
====================


Ideas?



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Old 09-12-2009, 10:02 PM   #2 (permalink)
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uninstall drivers
reboot
connect the zune
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Old 09-13-2009, 08:09 AM   #3 (permalink)
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Tried with no success.



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Old 09-13-2009, 01:46 PM   #4 (permalink)
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Quote:
Originally Posted by some_kid6 View Post
Tried with no success.
did you change anything or install any programs before the problem occurred?
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Old 09-13-2009, 02:27 PM   #5 (permalink)
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I haven't installed anything new for a while, but I have been having other issues that might be related. My USB Hub started acting up the day before and caused my computer to crash. I unplugged it and everything was fine. I also unplugged my Zune during a sync the day before my computer decided to refuse to recognize it, but it synced fine a few hours later. Actually, now that I think about it, I did install QuickFreedom to jailbreak a friends iPod Touch. I just uninstalled it. I'll reboot and see what happens.

Edit: Uninstalling QuickFreedom and rebooting was unsuccessful at treating the problem.

Edit 2: I uninstalled LIBUSB because it apparently fixed some other people's problems. Hasn't helped me yet though.

Last edited by some_kid6; 09-14-2009 at 07:31 PM. Reason: Double Post prevention, additional info



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Old 09-14-2009, 08:02 PM   #6 (permalink)
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UPDATE: Problem solved! I used CCleaner and cleaned up my registry. Then I uninstalled all of my USB ports and restarted. I got a code 19 error, so I reinstalled the drivers manually and everything is fine now. Thank you so much for your help!



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