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Gen 2 Help with the Zune 4, 8, 16, 80, and 120.

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Old 04-12-2009, 12:34 PM   #1 (permalink)
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Default Completely dead Zune 16

My Zune was fully charged as of this morning. I unplugged it, then used it for a short while. I downloaded more songs, used the wireless sync. Everything worked just fine, and the battery was still full.

15 minutes later, I come back to get it on my way out the door, and it's dead. 100%, black screen, unresponsive. I plug it in, nothing. No battery indicator, computer doesn't recognize it. I've let it charge for 2 hours and as of now, absolutely nothing. I've tried every possible button combination without even so much as a screen flicker. And no, I've never dropped it. I've treated it like royalty. It looks like it just came out of the box.

I made an account here in the hopes that someone knows what happened/what can be done. I've absolutely had it with returning sh*t to Microsoft.



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Old 04-12-2009, 01:37 PM   #2 (permalink)
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Mebbe songs had viruses?
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Old 04-12-2009, 05:09 PM   #3 (permalink)
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Check the hold button (if you haven't already done so). If you've tried all the other erase / wipe firmware key combos, then I would agree that it may be time to have it replaced.
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Old 04-13-2009, 03:30 AM   #4 (permalink)
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Yeah, I did check the Hold button, no luck.

Is it possible for a virus to stop a Zune from doing anything? I've scanned my library and nothing came up, either.



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Old 04-13-2009, 06:35 AM   #5 (permalink)
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Quote:
Originally Posted by J2800 View Post
Mebbe songs had viruses?
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Originally Posted by silva09 View Post
Is it possible for a virus to stop a Zune from doing anything? I've scanned my library and nothing came up, either.
There has never been a documented case of a zune crashing due to a media caused virus. Unfortunately your best bet is to send it in, if you do I would reccomend putting a letter in with your zune describing your distaste in quality of the product. Best of luck
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Old 04-14-2009, 08:32 AM   #6 (permalink)
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Quote:
Originally Posted by silva09 View Post
My Zune was fully charged as of this morning. I unplugged it, then used it for a short while. I downloaded more songs, used the wireless sync. Everything worked just fine, and the battery was still full.

15 minutes later, I come back to get it on my way out the door, and it's dead. 100%, black screen, unresponsive. I plug it in, nothing. No battery indicator, computer doesn't recognize it. I've let it charge for 2 hours and as of now, absolutely nothing. I've tried every possible button combination without even so much as a screen flicker. And no, I've never dropped it. I've treated it like royalty. It looks like it just came out of the box.

I made an account here in the hopes that someone knows what happened/what can be done. I've absolutely had it with returning sh*t to Microsoft.
we've got the same prob here..the only difference is im outside US..i might be having difficulties with returning the product



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