hot pixels or dust?

zunezomg · 12-25-2008, 06:44 PM

I just got my Zune 120gb for xmas and it's sweet but when I play videos or view pics I can see some pixels of white. I wouldn't classify them as hot pixels because if I tilt the screen I can't see them. Would they be dust? I haven't even put it in my pocket yet, it's just been next to my computer and in my hands! There's about ten of these "pixels" [or specks I guess] scattered about the screen.

I read in another thread that I'm best off trying to exchange it, but I really don't want to go through that. And trying to fix it is not worth it.

Should I just get a skin or screen protectors and avoid getting more? Is there any way to get rid of them easily?

Locke · 12-25-2008, 10:06 PM

This "dust" is likely under the screen, it's one of the more common uncommmon manufacturing errors. Trying to fix it is most definitely not worth it since it will void your warranty. You can try calling 1-877-GET-ZUNE and see if you can get a warranty replacement but...probably not worth it if you can live with it, since it's brand new. If you can get it replaced at the store, that's definitely your best bet, as you'll for sure get a new one instead of thew refurbs that often come from MS.

runtohell121 · 12-26-2008, 07:38 AM

It is probably dust under the screen.. from what i know dust is easy to get into the zune 120gb or 80gb.

musicguy2 · 01-02-2009, 02:24 PM

Yeh like they said it is most likely dust.If you just purchased it, take it back to the store.They won't care.

SilentWalrus · 01-02-2009, 03:30 PM

Yeah, it's dust.
It really angers me as well.
I too have dust in my screen and it makes watching videos a pain.

mincho · 01-02-2009, 03:44 PM

never met a hot pixel before

.
anyways you should return it if it's a dust or a dead/stuck pixel.

ghst · 01-06-2009, 06:47 PM

its probably dust and i had to live with it until the screen broke and i turned it in for warranty i highly suggest getting a case or a protective sleeve on the whole zune (it's less bulky for the protective sleeves)

12-25-2008, 06:44 PM	#1 (permalink)
zunezomg Zewbie Join Date: Dec 2008 Posts: 2 Reputation: 10	hot pixels or dust? I just got my Zune 120gb for xmas and it's sweet but when I play videos or view pics I can see some pixels of white. I wouldn't classify them as hot pixels because if I tilt the screen I can't see them. Would they be dust? I haven't even put it in my pocket yet, it's just been next to my computer and in my hands! There's about ten of these "pixels" [or specks I guess] scattered about the screen. I read in another thread that I'm best off trying to exchange it, but I really don't want to go through that. And trying to fix it is not worth it. Should I just get a skin or screen protectors and avoid getting more? Is there any way to get rid of them easily?

12-25-2008, 10:06 PM	#2 (permalink)
Locke Resident Huge Arab Support Team Moderator Zune Priest Join Date: May 2008 Location: Invicta, Planet Bob Posts: 6,795 Reputation: 1142 Awards Showcase Total Awards: 1	This "dust" is likely under the screen, it's one of the more common uncommmon manufacturing errors. Trying to fix it is most definitely not worth it since it will void your warranty. You can try calling 1-877-GET-ZUNE and see if you can get a warranty replacement but...probably not worth it if you can live with it, since it's brand new. If you can get it replaced at the store, that's definitely your best bet, as you'll for sure get a new one instead of thew refurbs that often come from MS. __________________ \| Invicta's Minister of Citizenship \|

01-02-2009, 03:30 PM	#5 (permalink)
SilentWalrus Knowledgable Walrus Support Team Retired Staff Expert Zuner Join Date: Feb 2008 Location: Omaha, Nebraska Posts: 2,642 Reputation: 416	Yeah, it's dust. It really angers me as well. I too have dust in my screen and it makes watching videos a pain. __________________ Thanks for the sigs Matt and Charge! Thanks to PYHO!

01-02-2009, 03:44 PM	#6 (permalink)
mincho Experienced Zuner Join Date: Dec 2006 Posts: 222 Reputation: 24	never met a hot pixel before . anyways you should return it if it's a dust or a dead/stuck pixel. __________________

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01-02-2009, 02:24 PM	#4 (permalink)
musicguy2 Mod. Preview Zuner Join Date: Dec 2008 Posts: 80 Reputation: 11	Yeh like they said it is most likely dust.If you just purchased it, take it back to the store.They won't care.

01-06-2009, 06:47 PM	#7 (permalink)
ghst Zewbie Join Date: Dec 2008 Posts: 5 Reputation: 10	its probably dust and i had to live with it until the screen broke and i turned it in for warranty i highly suggest getting a case or a protective sleeve on the whole zune (it's less bulky for the protective sleeves)