Zune wont sync/ computer wont restart while zune is plugged in

dukeshambles · 11-25-2006, 03:34 PM

just like the subject says. i have gotten to the part in the Zune software setup to where it asks me to restart my computer, i do, but upon restarting, i stare at a black screen forever, then i unplug the zune and press the restart button then i can get to windows, but then it wont sync.

any ideas? ive tried the other method of editing my registry to get the zune to display as a removeable drive, but it still wont work, and i realized i still need to sync in order for that to work.

could this just be a defective zune?

lpxxfaintxx · 11-25-2006, 03:42 PM

Something went wrong in the installation. Try uninstalling the software using this utility: http://damagedgenius.com/removeit/?page_id=20

After the uninstallation, try installing it again. But this time, try using the software downloaded from www.Zune.net

dukeshambles · 11-25-2006, 04:10 PM

Quote:

Originally Posted by lpxxfaintxx

Something went wrong in the installation. Try uninstalling the software using this utility: http://damagedgenius.com/removeit/?page_id=20

After the uninstallation, try installing it again. But this time, try using the software downloaded from www.Zune.net

thanks.
i did what you said, used UnZoon and then downloaded the zune program off the site.
my zune is not plugged in cause i read on some other thread not to plug it in till the program says.
now ive been stuck on this screen forever
http://img.photobucket.com/albums/v1...sisgarbage.jpg

is my computer just stupid or somthing?

11-25-2006, 06:16 PM

Looks like the computer is having trouble loading the installation/setup program.

Did you remove the Zune folder (in the Programs folder within your HD) and anything that was left behind after you uninstalled the first version?

I don't think its the Zune. If you've monkeyed with the registry, you could have accidentally changed something there. Go back and double check yourself.

lpxxfaintxx - does that program also remove the information from the registry? It could be something in the registry that is causing the installation/setup program from functioning.

dukeshambles · 11-25-2006, 07:55 PM

Quote:

Originally Posted by RYS

Looks like the computer is having trouble loading the installation/setup program.

Did you remove the Zune folder (in the Programs folder within your HD) and anything that was left behind after you uninstalled the first version?

I don't think its the Zune. If you've monkeyed with the registry, you could have accidentally changed something there. Go back and double check yourself.

lpxxfaintxx - does that program also remove the information from the registry? It could be something in the registry that is causing the installation/setup program from functioning.

yeaaaaah. i actually just got back from the store with a new one, now it wont even complete the installation, it goes maybe 10% into it and says "installation error."
the end.
and ive been using that Zune removal program.

duduudududude. its never going to work dammit.

what should i check for in the registry? i tried that thing where you can see it in the windows explorer instead of the zune thing, thats the only thing relating to Zune and my registry that i have changed, change it back?

maybe its my computer. but its newer, so i dont know man...

lpxxfaintxx · 11-25-2006, 08:10 PM

You are using Windows XP SP2 right?

dukeshambles · 11-25-2006, 08:17 PM

Quote:

Originally Posted by lpxxfaintxx

You are using Windows XP SP2 right?

i am indeed.
on an HP pavillion dv8210us laptop. pretty new like i said, so i unno wtf is up.

lpxxfaintxx · 11-25-2006, 08:23 PM

When you were installing, we all programs closed?

dukeshambles · 11-25-2006, 08:26 PM

Quote:

Originally Posted by lpxxfaintxx

When you were installing, we all programs closed?

the only things i have open are like AVG Anti Virus and some stupid keyboard thing that i cant turn off cause the computer wont let me...... and actually firefox maybe once or twice. thats it though.

11-25-2006, 09:02 PM

Kill the anti-virus program. That could very well be thinking the Zune software is a threat. It does attempt to make several internet connections. My Anti-Virus software didn't like the Zune software in the beginning.

dukeshambles · 11-25-2006, 09:17 PM

Quote:

Originally Posted by RYS

Kill the anti-virus program. That could very well be thinking the Zune software is a threat. It does attempt to make several internet connections. My Anti-Virus software didn't like the Zune software in the beginning.

yeah, no. i turned everything off except for my wireless.
mid installation "error"
errororoeoroeoreooreooreoroeoroeoroeooeror.

lpxxfaintxx · 11-26-2006, 05:22 AM

Try calling the Zune tech support... they probably know more than us.

dukeshambles · 11-26-2006, 09:04 AM

Quote:

Originally Posted by lpxxfaintxx

Try calling the Zune tech support... they probably know more than us.

yeah youre right.
thanks!

djbudy · 11-30-2006, 07:17 PM

Quote:

Originally Posted by teejayy

Quote:

Originally Posted by lpxxfaintxx

Try calling the Zune tech support... they probably know more than us.

yeah youre right.
thanks!

Since you had the Zune plugged in, before having the software installed, you might try going to your device manager and removing the Zune device.

Right click "My Computer", click "Properties", "Hardware", "Device Manger".

Look for "Portable Devices" and click, then right click on "Zune" and uninstall it.

You might need to reboot, then try installing the software. Don't plug the Zune in until you are prompted to by the software.

Edit.... You could also search the registry for any Zune entries, and delete them before reinstalling, but just deleting the device should be enough.

11-25-2006, 03:34 PM	#1 (permalink)
dukeshambles Zewbie Join Date: Nov 2006 Posts: 7 Reputation: 10	Zune wont sync/ computer wont restart while zune is plugged in just like the subject says. i have gotten to the part in the Zune software setup to where it asks me to restart my computer, i do, but upon restarting, i stare at a black screen forever, then i unplug the zune and press the restart button then i can get to windows, but then it wont sync. any ideas? ive tried the other method of editing my registry to get the zune to display as a removeable drive, but it still wont work, and i realized i still need to sync in order for that to work. could this just be a defective zune?

11-25-2006, 03:42 PM	#2 (permalink)
lpxxfaintxx Administrator Ultimate Zuner Join Date: Jul 2006 Location: Fullerton, CA Posts: 5,832 Reputation: 247	RE: Zune wont sync/ computer wont restart while zune is plugged in Something went wrong in the installation. Try uninstalling the software using this utility: http://damagedgenius.com/removeit/?page_id=20 After the uninstallation, try installing it again. But this time, try using the software downloaded from www.Zune.net __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

11-25-2006, 06:16 PM	#4 (permalink)
RYS Posts: n/a	RE: Zune wont sync/ computer wont restart while zune is plugged in Looks like the computer is having trouble loading the installation/setup program. Did you remove the Zune folder (in the Programs folder within your HD) and anything that was left behind after you uninstalled the first version? I don't think its the Zune. If you've monkeyed with the registry, you could have accidentally changed something there. Go back and double check yourself. lpxxfaintxx - does that program also remove the information from the registry? It could be something in the registry that is causing the installation/setup program from functioning.

11-25-2006, 08:10 PM	#6 (permalink)
lpxxfaintxx Administrator Ultimate Zuner Join Date: Jul 2006 Location: Fullerton, CA Posts: 5,832 Reputation: 247	RE: Zune wont sync/ computer wont restart while zune is plugged in You are using Windows XP SP2 right? __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

11-25-2006, 08:23 PM	#8 (permalink)
lpxxfaintxx Administrator Ultimate Zuner Join Date: Jul 2006 Location: Fullerton, CA Posts: 5,832 Reputation: 247	RE: Zune wont sync/ computer wont restart while zune is plugged in When you were installing, we all programs closed? __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

11-25-2006, 09:02 PM	#10 (permalink)
RYS Posts: n/a	RE: Zune wont sync/ computer wont restart while zune is plugged in Kill the anti-virus program. That could very well be thinking the Zune software is a threat. It does attempt to make several internet connections. My Anti-Virus software didn't like the Zune software in the beginning.

11-26-2006, 05:22 AM	#12 (permalink)
lpxxfaintxx Administrator Ultimate Zuner Join Date: Jul 2006 Location: Fullerton, CA Posts: 5,832 Reputation: 247	RE: Zune wont sync/ computer wont restart while zune is plugged in Try calling the Zune tech support... they probably know more than us. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

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