Just got up at about 1:02 am and was about to listen to some Car Talk on my 30GB 1st Gen Zune. Totally froze just like all of the other people in this thread. The odd thing is, that this is a refurbished one (rebuilt) because my first one died under warranty. I tried the hard reset, and all of the button combos, but none of them work. I didn't have my device connected to my computer when this happened. Hopefully Microsquish will figure out what happened, I don't want to have to go through stupid tech support again.