APP Crash

kingcharlemagne · 10-05-2008, 12:58 AM

I've scrolled the boards looking for a problem like mine, still haven't found any problems like it. When I plug in my Zune into the computer, the software starts up then crashes displaying the following message:

Problem signature:
Problem Event Name: APPCRASH
Application Name: zune.exe
Application Version: 3.0.532.0
Application Timestamp: 48cb1987
Fault Module Name: msvcrt.dll
Fault Module Version: 7.0.6000.16386
Fault Module Timestamp: 4549bd61
Exception Code: c0000005
Exception Offset: 00010ce5
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

I have upgraded to the 3.0 Firmware which has been working fine for me. Please help!!!

superpeanutman23 · 10-05-2008, 04:55 PM

have you tried re installing zune.
it looks like zune is corrupted possibly.

kurrupt99 · 10-05-2008, 11:46 PM

I tried to reinstall the software and it still errors. mine doesnt even load

Prec1se · 10-15-2008, 10:42 AM

I am having the exact same problem. I have tried using Unzoone to get rid of the software before reinstall. I still have the problem after reinstall. If anyone has a solution, please help lol.
BTW I have the same problem on 64bit as well as 32bit Vista

Sys Specs:
Vista 64bit
Intel E6750
EVGA 680i mobo
EVGA 9800GTX+
Corsair 3gb ddr2800

tom_s · 10-22-2008, 03:49 PM

Hey, I was getting the exact same error message as you were and I couldn't take it anymore, so I called Zune support. The solution that worked for me is stupid as hell.
Disconnect you computer from any/all sources of the internet. Plug the Zune in and start the software. Then reconnect you computer to the internet and you should be good to go.
For some stupid reason, if you are connected to the internet when your Zune is first plugged in, it will not connect properly and crash the software.

Hope this helps.

SU8ZERO · 10-22-2008, 06:40 PM

i have the same problem an its driving me mad, i tried the internet thing, still no go

10-05-2008, 12:58 AM	#1 (permalink)
kingcharlemagne Zewbie Join Date: Oct 2008 Posts: 1 Reputation: 10	APP Crash I've scrolled the boards looking for a problem like mine, still haven't found any problems like it. When I plug in my Zune into the computer, the software starts up then crashes displaying the following message: Problem signature: Problem Event Name: APPCRASH Application Name: zune.exe Application Version: 3.0.532.0 Application Timestamp: 48cb1987 Fault Module Name: msvcrt.dll Fault Module Version: 7.0.6000.16386 Fault Module Timestamp: 4549bd61 Exception Code: c0000005 Exception Offset: 00010ce5 OS Version: 6.0.6000.2.0.0.768.3 Locale ID: 1033 I have upgraded to the 3.0 Firmware which has been working fine for me. Please help!!!

10-05-2008, 04:55 PM	#2 (permalink)
superpeanutman23 Experienced Zuner Join Date: May 2008 Location: On my computer Posts: 135 Reputation: 19	have you tried re installing zune. it looks like zune is corrupted possibly. __________________ How about inuyasha! To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. This is the true gaming performance of a real computer. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

10-05-2008, 11:46 PM	#3 (permalink)
kurrupt99 Zewbie Join Date: Nov 2007 Posts: 6 Reputation: 10	Happened to me too I tried to reinstall the software and it still errors. mine doesnt even load

10-22-2008, 03:49 PM	#5 (permalink)
tom_s Zewbie Join Date: Oct 2008 Posts: 1 Reputation: 10	Possible Solution Hey, I was getting the exact same error message as you were and I couldn't take it anymore, so I called Zune support. The solution that worked for me is stupid as hell. Disconnect you computer from any/all sources of the internet. Plug the Zune in and start the software. Then reconnect you computer to the internet and you should be good to go. For some stupid reason, if you are connected to the internet when your Zune is first plugged in, it will not connect properly and crash the software. Hope this helps.

10-15-2008, 10:42 AM	#4 (permalink)
Prec1se Zewbie Join Date: Oct 2008 Posts: 4 Reputation: 10	I am having the exact same problem. I have tried using Unzoone to get rid of the software before reinstall. I still have the problem after reinstall. If anyone has a solution, please help lol. BTW I have the same problem on 64bit as well as 32bit Vista Sys Specs: Vista 64bit Intel E6750 EVGA 680i mobo EVGA 9800GTX+ Corsair 3gb ddr2800

10-22-2008, 06:40 PM	#6 (permalink)
SU8ZERO Zewbie Join Date: Oct 2008 Posts: 1 Reputation: 10	i have the same problem an its driving me mad, i tried the internet thing, still no go

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