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Gen 1 For help with the Zune 30.

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Old 10-04-2008, 12:38 PM   #1 (permalink)
Zewbie
 
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Default [SOLVED] Warranty Question


So my zune 30 has stopped responding, ie black screen, zune logo, loading bar, but no menu/music videos etc. Tried draining the batteries and recharging, restarting etc. I ordered a repair off of the website. But my warranty expires in like 4 days. My question: Since i ordered the repair within my warranty am i ok, will i receive the rapairs/replacement for free- or since Microsoft won't receive my zune until after my warranty expires am i out of luck?






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Old 10-04-2008, 12:48 PM   #2 (permalink)
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You need to call customer support ASAP! They would be able to secure your warranty status!! Call them at 1-877-GET-ZUNE, 6am-9pm PST, 7 days a week....

Hope that helps....
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Old 10-04-2008, 01:11 PM   #3 (permalink)
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Quote:
Originally Posted by ACE View Post
You need to call customer support ASAP! They would be able to secure your warranty status!! Call them at 1-877-GET-ZUNE, 6am-9pm PST, 7 days a week....

Hope that helps....
Thanks ACE. Turns out my warranty expires tomorrow at 8 PM. I called customer support and they told me as long as you have requested a repair during your warranty being active they will honor the warranty.
Thanks again ACE, you saved me a lot of nervousness....except...no zune for about a month. And goodbye to a bunch of pictures if i don't get the same one back, from what i hear you usually get a different device back.



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