Major help needed with Zune

Vampire Alucard · 10-03-2008, 11:30 PM

Okay, this is the only major problem I have had with my Zune since getting it last Christmas. I plugged my Zune into my computer Wednesday night to charge. I ended up turning my computer off without realizing that the Zune was plugged into it. The next morning I turned on my computer, again, without realizing the Zune was connected. I disconnected my Zune and it wouldn't turn on. The only thing it would do is flash the Zune logo again and again before showing the low battery bar. When I plug it back into the computer the logo screen shows up and the loading bar fills, but when it fills the screen goes black and it starts reloading again. When I leave it hooked to the computer for about a half an hour the computer will finally detect it and the Zune will load up. The problem is that as soon as it's disconnected it goes back to having problems.

I have tried the hard reset button combination to no avail, it just goes back to starting and restarting. I have also wiped the Zune completely with that button combination and tried to reinstall the firmware but when I go to do so the Zune will randomly shut off and restart while it's installing and when it finally installs the problem persists.

I am wondering if I can get any help with this problem. I no longer have a warranty on my Zune and to send it in to Microsoft to get it repaired will cost $129.95. I really do not want to pay the money to get mine repaired or even shell out the money for a new one, so I'm hoping someone can help me with this problem so I can get my Zune back to working order again.

Cloud Strife · 10-03-2008, 11:36 PM

Interesting. I'll try to help you tomorrow morning when I get the time.
(Unless someone beats me to it)

Graiz · 10-04-2008, 12:08 AM

That's odd... I never use the computer as a charger. I went ahead and bought the home charger. I think it just need a good long charge.

ACE · 10-04-2008, 03:28 AM

Yeah, try leaving the Zune plugged in until the battery indicator turns green.

You can call customer support if that doesn't help at 1-877-GET-ZUNE you may be out of warranty, but they could help you further if there's any other way to correct the issue.

Hope that helps...

Vampire Alucard · 10-05-2008, 07:42 PM

Thanks for the suggestions everyone, I will try them and see if any help. If not I will use that number and call Microsoft tomorrow and see if they can help.

raintheory · 10-05-2008, 10:18 PM

there is the possibility that yr USB port isn't providing enough juice to actually charge the unit... it might be providing enough for it to be useable when plugged in that way, but not enough to actually *charge*.

try a standard (wall) charger.

AboveNBeyond · 10-06-2008, 03:23 PM

USB port on the PC itself, or are you using a port replicator?

Vampire Alucard · 10-07-2008, 08:32 PM

Quote:

Originally Posted by raintheory

there is the possibility that yr USB port isn't providing enough juice to actually charge the unit... it might be providing enough for it to be useable when plugged in that way, but not enough to actually *charge*.

try a standard (wall) charger.

It's not my computer's USB ports. I have never had a problem with them charging the Zune or providing enough power. That's the only way I have to charge my Zune at the moment since I don't have a wall charger.

AboveNBeyond: I am using my PCs USB ports.

10-03-2008, 11:30 PM	#1 (permalink)
Vampire Alucard Zewbie Join Date: Oct 2008 Posts: 4 Reputation: 10	Major help needed with Zune Okay, this is the only major problem I have had with my Zune since getting it last Christmas. I plugged my Zune into my computer Wednesday night to charge. I ended up turning my computer off without realizing that the Zune was plugged into it. The next morning I turned on my computer, again, without realizing the Zune was connected. I disconnected my Zune and it wouldn't turn on. The only thing it would do is flash the Zune logo again and again before showing the low battery bar. When I plug it back into the computer the logo screen shows up and the loading bar fills, but when it fills the screen goes black and it starts reloading again. When I leave it hooked to the computer for about a half an hour the computer will finally detect it and the Zune will load up. The problem is that as soon as it's disconnected it goes back to having problems. I have tried the hard reset button combination to no avail, it just goes back to starting and restarting. I have also wiped the Zune completely with that button combination and tried to reinstall the firmware but when I go to do so the Zune will randomly shut off and restart while it's installing and when it finally installs the problem persists. I am wondering if I can get any help with this problem. I no longer have a warranty on my Zune and to send it in to Microsoft to get it repaired will cost $129.95. I really do not want to pay the money to get mine repaired or even shell out the money for a new one, so I'm hoping someone can help me with this problem so I can get my Zune back to working order again.

10-03-2008, 11:36 PM	#2 (permalink)
Cloud Strife Windows 7 Tech Support Team GFX Crew Section Staff Elite Zuner Join Date: Nov 2007 Location: Vancouver, BC Posts: 2,312 Reputation: 439 Awards Showcase Total Awards: 1	Interesting. I'll try to help you tomorrow morning when I get the time. (Unless someone beats me to it) __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

10-04-2008, 03:28 AM	#4 (permalink)
ACE I Scream, U Scream, We... zB Writer Section Staff Elite Zuner Join Date: Mar 2007 Location: Fresno, CA USA Posts: 2,132 Reputation: 209 Awards Showcase Total Awards: 1	Yeah, try leaving the Zune plugged in until the battery indicator turns green. You can call customer support if that doesn't help at 1-877-GET-ZUNE you may be out of warranty, but they could help you further if there's any other way to correct the issue. Hope that helps... __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. I'm an To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. ...Do you know what the original ZuneMarketplace looked like?

10-04-2008, 12:08 AM	#3 (permalink)
Graiz Zewbie Join Date: Oct 2008 Location: In a cave Posts: 2 Reputation: 10	That's odd... I never use the computer as a charger. I went ahead and bought the home charger. I think it just need a good long charge.

10-05-2008, 07:42 PM	#5 (permalink)
Vampire Alucard Zewbie Join Date: Oct 2008 Posts: 4 Reputation: 10	Thanks for the suggestions everyone, I will try them and see if any help. If not I will use that number and call Microsoft tomorrow and see if they can help.

10-05-2008, 10:18 PM	#6 (permalink)
raintheory Jr. Zuner Join Date: Nov 2007 Posts: 32 Reputation: 10	there is the possibility that yr USB port isn't providing enough juice to actually charge the unit... it might be providing enough for it to be useable when plugged in that way, but not enough to actually charge. try a standard (wall) charger.

10-06-2008, 03:23 PM	#7 (permalink)
AboveNBeyond Zewbie Join Date: Oct 2008 Posts: 6 Reputation: 10	USB port on the PC itself, or are you using a port replicator?

Advertisement