Stuck on "connect to PC" screen

TheHoly10uis · 09-30-2008, 07:35 AM

I've had my Zune for a while and it worked fine, but then out of nowhere it stopped being recognized by my 360 or my PC, although it was still able to charge. I looked up what the problem could be, and a lot of people had a similar problem, I tried everything I read (trying different USB ports, different sync cables, PC's, going to the hardware tab in my computer and looking for my Zune although it never showed up, uninstalling re-installing software etc.) The very last thing I tried was the button combination that completely deletes everything from the Zune, and now my Zune can't get passed the "connect to PC" screen, because my PC won't read it. I have windows XP SP2, and a 30 gig Zune. I don't have the CD that came with the Zune, although someone told me to try installing it, and that it might fix my problem. I would really appreciate any help.

raintheory · 09-30-2008, 05:47 PM

download/install the windows media 11 runtime and then connect the zune...

i had this same issue after wiping the device, found an article somewhere that mentioned the runtime. after installing it i had no problems connecting/installing the hardware.

TheHoly10uis · 09-30-2008, 07:42 PM

I installed windows media player 11, after that it asked me to install updates so I did that, in the updates was SP3, then it prompted me to restart so I did, and after that I opened the Zune program and plugged in the Zune and still no luck.

Cloud Strife · 09-30-2008, 10:37 PM

What you could try doing is replacing the Zune drivers.

http://www.zuneboards.com/forums/gen...0-drivers.html

TheHoly10uis · 10-01-2008, 03:52 AM

I tried replacing the Zune drivers, but nothing has changed. I have no clue what could be wrong with my Zune.

Carlos · 10-01-2008, 08:01 AM

Quote:

Originally Posted by TheHoly10uis

I tried replacing the Zune drivers, but nothing has changed. I have no clue what could be wrong with my Zune.

Sounds exactly what happened with my Cousin's Zune. It wouldn't be recognized by the Computer at all however it charged just great.

After I tried all I could think of;

Uninstall/Reinstall USB Ports, Reinstall Windows XP, Reset Zune, UnZoone and Reinstall Zune

Nothing worked, so I was forced to call Zune Support. In which case they took the Zune and replaced it.

TheHoly10uis · 10-01-2008, 03:51 PM

I've had it for a very long time, would they still replace it?

Carlos · 10-06-2008, 10:01 AM

Quote:

Originally Posted by TheHoly10uis

I've had it for a very long time, would they still replace it?

Possibly.

It's worth a shot.

09-30-2008, 07:35 AM	#1 (permalink)
TheHoly10uis Zewbie Join Date: Sep 2008 Posts: 4 Reputation: 10	Stuck on "connect to PC" screen I've had my Zune for a while and it worked fine, but then out of nowhere it stopped being recognized by my 360 or my PC, although it was still able to charge. I looked up what the problem could be, and a lot of people had a similar problem, I tried everything I read (trying different USB ports, different sync cables, PC's, going to the hardware tab in my computer and looking for my Zune although it never showed up, uninstalling re-installing software etc.) The very last thing I tried was the button combination that completely deletes everything from the Zune, and now my Zune can't get passed the "connect to PC" screen, because my PC won't read it. I have windows XP SP2, and a 30 gig Zune. I don't have the CD that came with the Zune, although someone told me to try installing it, and that it might fix my problem. I would really appreciate any help.

09-30-2008, 10:37 PM	#4 (permalink)
Cloud Strife Windows 7 Tech Support Team GFX Crew Section Staff Elite Zuner Join Date: Nov 2007 Location: Vancouver, BC Posts: 2,312 Reputation: 439 Awards Showcase Total Awards: 1	What you could try doing is replacing the Zune drivers. http://www.zuneboards.com/forums/gen...0-drivers.html __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

09-30-2008, 05:47 PM	#2 (permalink)
raintheory Jr. Zuner Join Date: Nov 2007 Posts: 32 Reputation: 10	download/install the windows media 11 runtime and then connect the zune... i had this same issue after wiping the device, found an article somewhere that mentioned the runtime. after installing it i had no problems connecting/installing the hardware.

09-30-2008, 07:42 PM	#3 (permalink)
TheHoly10uis Zewbie Join Date: Sep 2008 Posts: 4 Reputation: 10	I installed windows media player 11, after that it asked me to install updates so I did that, in the updates was SP3, then it prompted me to restart so I did, and after that I opened the Zune program and plugged in the Zune and still no luck.

10-01-2008, 03:52 AM	#5 (permalink)
TheHoly10uis Zewbie Join Date: Sep 2008 Posts: 4 Reputation: 10	I tried replacing the Zune drivers, but nothing has changed. I have no clue what could be wrong with my Zune.

10-01-2008, 03:51 PM	#7 (permalink)
TheHoly10uis Zewbie Join Date: Sep 2008 Posts: 4 Reputation: 10	I've had it for a very long time, would they still replace it?

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