Screen shows nothing but the backlight

xsheswaiting · 09-28-2008, 05:49 AM

I've had my (refurbished) 30gb pink Zune for about a year now and had no problems until yesterday when my screen turned on, but there was nothing showing. I could tell it was on because of the dark grey glow that was the backlight. Yesterday when it first happened I had hit play and it started playing music, but then I reset it (I think it reset) it would still have the glow, but wouldn't respond to anything I did. I tried pushing buttons to see if it would play a song or something, but the only thing it responds to is holding the play button to turn it off. I don't think I have a warranty on it since it's refurbished, and I can't afford to get a new one. Any advice would be much appreciated. Thanks in advance!

~Serena

Locke · 09-28-2008, 09:31 AM

Sounds like a hardware issue. If you've still got a warranty on it, send it back as soon as you can.

xsheswaiting · 09-28-2008, 12:52 PM

Problem is that I don't think I have a warranty on it...

Locke · 09-28-2008, 12:58 PM

If you bought it less than a year ago, you do.
1-877-GET-ZUNE
Or if you have a Social profile:
Zune.net | Zune.net Home

xsheswaiting · 09-28-2008, 04:01 PM

I just asked my mom and she said we didn't even buy it refurbished, it was just regularly used, and she said we definitely don't have a warranty on it, even though we did only buy it last Christmas.

Edit: and I do have a profile, but it doesn't say anything that I have a warranty or had one at some point.

Locke · 09-28-2008, 04:09 PM

Try registering your Zune's serial number on the site if you haven't already. That should allow you to get a warranty repair, if you're lucky.

xsheswaiting · 09-29-2008, 12:39 AM

I will as soon as the website is back up from the maintenance stuff. In the mean time I'm gonna use my mom's iPod... I hate iPods though... Mine kept freezing and then died completely. It wouldn't even charge...

Meximan · 09-29-2008, 05:48 PM

Hey i have the same problem but someone gave it to my friend already broken its the same as yours but mine makes some clicking sound when i connect to pc

09-28-2008, 05:49 AM	#1 (permalink)
xsheswaiting Zewbie Join Date: Sep 2008 Posts: 4 Reputation: 10	Screen shows nothing but the backlight I've had my (refurbished) 30gb pink Zune for about a year now and had no problems until yesterday when my screen turned on, but there was nothing showing. I could tell it was on because of the dark grey glow that was the backlight. Yesterday when it first happened I had hit play and it started playing music, but then I reset it (I think it reset) it would still have the glow, but wouldn't respond to anything I did. I tried pushing buttons to see if it would play a song or something, but the only thing it responds to is holding the play button to turn it off. I don't think I have a warranty on it since it's refurbished, and I can't afford to get a new one. Any advice would be much appreciated. Thanks in advance! ~Serena

09-28-2008, 04:01 PM	#5 (permalink)
xsheswaiting Zewbie Join Date: Sep 2008 Posts: 4 Reputation: 10	I just asked my mom and she said we didn't even buy it refurbished, it was just regularly *used, and she said we definitely don't have a warranty on it, even though we did only buy it last Christmas. Edit: and I do have a profile, but it doesn't say anything that I have a warranty or had one at some point. Last edited by xsheswaiting : 09-28-2008 at 04:03 PM. Reason: more info*

09-29-2008, 05:48 PM	#8 (permalink)
Meximan Jr. Zuner Join Date: Sep 2008 Posts: 41 Reputation: 15	Hey i have the same problem but someone gave it to my friend already broken its the same as yours but mine makes some clicking sound when i connect to pc __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

09-28-2008, 12:52 PM	#3 (permalink)
xsheswaiting Zewbie Join Date: Sep 2008 Posts: 4 Reputation: 10	Problem is that I don't think I have a warranty on it...

09-29-2008, 12:39 AM	#7 (permalink)
xsheswaiting Zewbie Join Date: Sep 2008 Posts: 4 Reputation: 10	I will as soon as the website is back up from the maintenance stuff. In the mean time I'm gonna use my mom's iPod... I hate iPods though... Mine kept freezing and then died completely. It wouldn't even charge...

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