Zune freezes

Skribe · 09-24-2008, 01:33 PM

ok so i have a Zune 30

and ive had it ssince last september and its been working fine.... until today

. My zune is on the contact support page (5) and just stays there. It can restart, but when i try to restore it, it wont. It just freezes at the Zune logo screen then goes back to the contact support page.

It still has its warranty, can i like take it to a store to trade it or fix it or something?

Locke · 09-24-2008, 01:39 PM

Alright, reset it again, but when you see the logo, hit Back-Center-Left. That will wipe the firmware and HD. Connect to the computer to relaod the firmware and music, and BOOM, it's done.

Skribe · 09-24-2008, 03:12 PM

that what i meant by restoring it, it wont let me do that. When the logo comes up i hold back, center & left and and hold it for a while and nothing happens.

Locke · 09-24-2008, 03:16 PM

Well....that's odd....sounds like a warranty job then. The wipe fixes 99% of Zune problems, the other 1% are usually warranty jobs.

Skribe · 09-24-2008, 03:34 PM

is there something else that i can try to do?

can i take it to a store?...

Locke · 09-24-2008, 03:47 PM

Quote:

Originally Posted by Skribe

is there something else that i can try to do?

can i take it to a store?...

Sounds like your Zune pretty much bit the dust, there's really no repair that can be done. Best hope is to get it replaced by Microsoft under warranty.

09-24-2008, 01:33 PM	#1 (permalink)
Skribe Zewbie Join Date: May 2008 Posts: 8 Reputation: 10	Zune freezes ok so i have a Zune 30 and ive had it ssince last september and its been working fine.... until today . My zune is on the contact support page (5) and just stays there. It can restart, but when i try to restore it, it wont. It just freezes at the Zune logo screen then goes back to the contact support page. It still has its warranty, can i like take it to a store to trade it or fix it or something? __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

09-24-2008, 03:12 PM	#3 (permalink)
Skribe Zewbie Join Date: May 2008 Posts: 8 Reputation: 10	that what i meant by restoring it, it wont let me do that. When the logo comes up i hold back, center & left and and hold it for a while and nothing happens. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

09-24-2008, 03:34 PM	#5 (permalink)
Skribe Zewbie Join Date: May 2008 Posts: 8 Reputation: 10	is there something else that i can try to do? can i take it to a store?... __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

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