My Zune just stopped working.

DalwinCo · 09-23-2008, 08:23 PM

I just finished charging my Zune and I went to go to listen to it and it suddenly froze while I was listening to some music. And ever since then it has stopped working. It will not even confirm that it is connected to the computer. I tried checking if it was locked and holding the play button down for a long period of time or the middle button. Nothing works. Just a blank, black screen.

birdman · 09-23-2008, 09:18 PM

Does it do anything at all if it is connected to the computer, or will the zune software just not show it is connected?

metwars · 09-23-2008, 09:19 PM

same thing happened to me today too. Is there anyway to fix it.

You know what I should have done though is that I should not have turn it off with the play button and see if the battery would have died

Quote:

Originally Posted by birdman

Does it do anything at all if it is connected to the computer, or will the zune software just not show it is connected?

sorry for double posting.....It says something is connected on the computer but the zune software doesn't detect it and nothing different will happen to the zune screen

sspencer43 · 09-24-2008, 05:56 AM

My zune froze this morning but I got it back by doing the following:

Press and holding the back button and up on the pad buton. If you go to the stick note in this board that talks about handy key combinations, it will help. By holding that key combination, it reset my zune but DID NOT delete anything. It did a reboot of the zune.

Hope this helps.

metwars · 09-24-2008, 04:26 PM

well mine is working again...the batterys died and I had to charge it up again....it was still really weird

Chessneecat · 09-29-2008, 06:05 PM

I'm having the same problem right now with my new 120. I know the reboot steps (I had a Zune 30 before this which was stolen) but the darn 120 won't respond. Even worse is it's stuck on one screen - hopefully it won't burn in the screen. I figured that if I hooked it up to the computer it would do the trick, but no-go. MS obviously has some bugs to work out on the new 120's.

hoorah663 · 09-29-2008, 07:33 PM

dude ur a lifesaver

i will never forget that

Meximan · 10-04-2008, 05:12 AM

Hey i have the same problem with mine my friend got a broken zune but it does the same things as yours idk

ACE · 10-04-2008, 05:22 AM

If your Zune does not respond, please call customer support at 1-877-GET-ZUNE, 6am-9pm PST, 7 days a week. If your Zune is within its warranty, they can authorize a repair. (they are pretty quick - I just got mine back in just over a week).

Hope that helps...

09-23-2008, 08:23 PM	#1 (permalink)
DalwinCo Zewbie Join Date: Sep 2008 Posts: 1 Reputation: 10	My Zune just stopped working. I just finished charging my Zune and I went to go to listen to it and it suddenly froze while I was listening to some music. And ever since then it has stopped working. It will not even confirm that it is connected to the computer. I tried checking if it was locked and holding the play button down for a long period of time or the middle button. Nothing works. Just a blank, black screen.

09-23-2008, 09:18 PM	#2 (permalink)
birdman Zune Guardian Join Date: Jan 2008 Location: earth Posts: 756 Reputation: 65	Does it do anything at all if it is connected to the computer, or will the zune software just not show it is connected? __________________ I don't like you.

09-24-2008, 05:56 AM	#4 (permalink)
sspencer43 Zewbie Join Date: Jun 2007 Location: Columbus, OH Posts: 5 Reputation: 10	My zune froze this morning but I got it back by doing the following: Press and holding the back button and up on the pad buton. If you go to the stick note in this board that talks about handy key combinations, it will help. By holding that key combination, it reset my zune but DID NOT delete anything. It did a reboot of the zune. Hope this helps. __________________ Steve Spencer To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Last edited by sspencer43 : 09-24-2008 at 06:01 AM.

10-04-2008, 05:12 AM	#8 (permalink)
Meximan Jr. Zuner Join Date: Sep 2008 Posts: 41 Reputation: 15	Hey i have the same problem with mine my friend got a broken zune but it does the same things as yours idk __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

10-04-2008, 05:22 AM	#9 (permalink)
ACE I Scream, U Scream, We... zB Writer Section Staff Elite Zuner Join Date: Mar 2007 Location: Fresno, CA USA Posts: 2,132 Reputation: 209 Awards Showcase Total Awards: 1	If your Zune does not respond, please call customer support at 1-877-GET-ZUNE, 6am-9pm PST, 7 days a week. If your Zune is within its warranty, they can authorize a repair. (they are pretty quick - I just got mine back in just over a week). Hope that helps... __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. I'm an To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. ...Do you know what the original ZuneMarketplace looked like?

09-24-2008, 04:26 PM	#5 (permalink)
metwars Zewbie Join Date: Sep 2008 Posts: 3 Reputation: 10	well mine is working again...the batterys died and I had to charge it up again....it was still really weird

09-29-2008, 06:05 PM	#6 (permalink)
Chessneecat Zewbie Join Date: Oct 2007 Posts: 7 Reputation: 10	I'm having the same problem right now with my new 120. I know the reboot steps (I had a Zune 30 before this which was stolen) but the darn 120 won't respond. Even worse is it's stuck on one screen - hopefully it won't burn in the screen. I figured that if I hooked it up to the computer it would do the trick, but no-go. MS obviously has some bugs to work out on the new 120's.

09-29-2008, 07:33 PM	#7 (permalink)
hoorah663 Zewbie Join Date: Sep 2008 Posts: 6 Reputation: 13	dude ur a lifesaver i will never forget that

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