Zune Unable To Be Detected/ Cannot Charge

Arzon · 06-30-2008, 05:46 PM

Hi, I have a 30gb zune like this one: http://www.gadgets-club.com/images/z...ayer-white.jpg

I recently purchased a wall charger from ebay, this exact same one: http://cgi.ebay.ca/AV-CABLE-CAR-WALL...QQcmdZViewItem

I received the charger from the mail today and tested it on my Zune and it failed to charge. I only spent $10 on this so it didn't matter to me that it was defective. However, now I tried recharging my Zune with my original USB cable on my computer and it did not work. The computer does not detect my Zune, and the battery icon stays red with no indication of charging.

Everything was working perfectly fine until I decided to test the wall charger on the Zune. Is my Zune fried? Connectors ruined? I tried multiple USB ports and even tried to charge it on my XBox 360 but it did not work. I also tried reseting it.

Assistance would be greatly appreciated.

Thanks.

Scatman2009 · 06-30-2008, 07:29 PM

I doubt it would be the wall charger that ruined it.
When I had a 30gb mine just stopped charging/connecting out of nowhere.
Try uninstalling then re-installing your software. This helped my charging problem, and while it didn't help my connecting problem, it does solve the problem sometimes.

slightlyaddicting · 06-30-2008, 07:53 PM

are you using the ports on the back of the computer?
is it plugged in right?

Arzon · 06-30-2008, 09:10 PM

Yeah, it's plugged in properly. I use the front USB ports and I had no problem with them previously. It just stopped working after I tried my wall charger, I've been getting no connection since.

Scatman2009 · 07-01-2008, 06:36 AM

well just try the USB ports in the back, won't hurt at all.
also, try the key button combination back + top button, to restart your zune.

VampireKites · 07-01-2008, 08:59 AM

i've done everything short of throwing my zune out the window. I don't have the receipt to get a replacement, so basically I'm screwed. My question is, why is this happening anyway?

Scatman2009 · 07-01-2008, 09:11 AM

vampire, where did you get it at?
if you got it at best buy they can track it through your rewards zone card, so even if you don't have the receipt it can be tracked.

VampireKites · 07-01-2008, 10:55 AM

really? I'd have to see if that works.

Scatman2009 · 07-01-2008, 12:23 PM

yeah it will, as long as you bought the replacement plan with either a credit card, or with your best buy rewards card it can be tracked.
I went to exchange my zune less than a week ago, didn't have the receipt, but they took care of it.

Arzon · 07-01-2008, 01:41 PM

I tried everything, so perhaps I wait for a miracle? XD

Arzon · 07-02-2008, 01:08 PM

No one with any idea what's going on?

VampireKites · 07-04-2008, 02:58 PM

this is what another person posted in the other thread.

support.microsoft.com/kb/929358

go here and follow the directions to completely remove zune from the computer. It worked for me and I've done everything under the sun to fix it.

06-30-2008, 05:46 PM	#1 (permalink)
Arzon Zewbie Join Date: Jun 2008 Posts: 9 Reputation: 10	Zune Unable To Be Detected/ Cannot Charge Hi, I have a 30gb zune like this one: http://www.gadgets-club.com/images/z...ayer-white.jpg I recently purchased a wall charger from ebay, this exact same one: http://cgi.ebay.ca/AV-CABLE-CAR-WALL...QQcmdZViewItem I received the charger from the mail today and tested it on my Zune and it failed to charge. I only spent $10 on this so it didn't matter to me that it was defective. However, now I tried recharging my Zune with my original USB cable on my computer and it did not work. The computer does not detect my Zune, and the battery icon stays red with no indication of charging. Everything was working perfectly fine until I decided to test the wall charger on the Zune. Is my Zune fried? Connectors ruined? I tried multiple USB ports and even tried to charge it on my XBox 360 but it did not work. I also tried reseting it. Assistance would be greatly appreciated. Thanks.

06-30-2008, 07:29 PM	#2 (permalink)
Scatman2009 Experienced Zuner Join Date: Jun 2008 Posts: 209 Reputation: 32	I doubt it would be the wall charger that ruined it. When I had a 30gb mine just stopped charging/connecting out of nowhere. Try uninstalling then re-installing your software. This helped my charging problem, and while it didn't help my connecting problem, it does solve the problem sometimes.

06-30-2008, 07:53 PM	#3 (permalink)
slightlyaddicting Squirt Join Date: Mar 2008 Posts: 23 Reputation: 11	are you using the ports on the back of the computer? is it plugged in right?

06-30-2008, 09:10 PM	#4 (permalink)
Arzon Zewbie Join Date: Jun 2008 Posts: 9 Reputation: 10	Yeah, it's plugged in properly. I use the front USB ports and I had no problem with them previously. It just stopped working after I tried my wall charger, I've been getting no connection since.

07-01-2008, 06:36 AM	#5 (permalink)
Scatman2009 Experienced Zuner Join Date: Jun 2008 Posts: 209 Reputation: 32	well just try the USB ports in the back, won't hurt at all. also, try the key button combination back + top button, to restart your zune.

07-01-2008, 08:59 AM	#6 (permalink)
VampireKites Squirt Join Date: Jun 2008 Posts: 11 Reputation: 10	i've done everything short of throwing my zune out the window. I don't have the receipt to get a replacement, so basically I'm screwed. My question is, why is this happening anyway?

07-01-2008, 09:11 AM	#7 (permalink)
Scatman2009 Experienced Zuner Join Date: Jun 2008 Posts: 209 Reputation: 32	vampire, where did you get it at? if you got it at best buy they can track it through your rewards zone card, so even if you don't have the receipt it can be tracked.

07-01-2008, 10:55 AM	#8 (permalink)
VampireKites Squirt Join Date: Jun 2008 Posts: 11 Reputation: 10	really? I'd have to see if that works.

07-01-2008, 12:23 PM	#9 (permalink)
Scatman2009 Experienced Zuner Join Date: Jun 2008 Posts: 209 Reputation: 32	yeah it will, as long as you bought the replacement plan with either a credit card, or with your best buy rewards card it can be tracked. I went to exchange my zune less than a week ago, didn't have the receipt, but they took care of it.

07-01-2008, 01:41 PM	#10 (permalink)
Arzon Zewbie Join Date: Jun 2008 Posts: 9 Reputation: 10	I tried everything, so perhaps I wait for a miracle? XD

07-02-2008, 01:08 PM	#11 (permalink)
Arzon Zewbie Join Date: Jun 2008 Posts: 9 Reputation: 10	No one with any idea what's going on?

07-04-2008, 02:58 PM	#12 (permalink)
VampireKites Squirt Join Date: Jun 2008 Posts: 11 Reputation: 10	this is what another person posted in the other thread. support.microsoft.com/kb/929358 go here and follow the directions to completely remove zune from the computer. It worked for me and I've done everything under the sun to fix it.

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