Won't Recognize?

IamCaptainDean · 06-24-2008, 02:52 PM

So here's the deal. Whenever I connect my Zune to my computer, all it does is charge it and open the Zune software. The problem is, neither my Zune nor my home computer know they're connected. The software says it's not connected, but then how is it charging?

And I've tried switching USB ports, reinstalling the software, AND reseting my Zune.

Any suggestions besides putting my fist through my monitor?

SilentWalrus · 06-24-2008, 03:51 PM

I suggest putting your fist through your monitor.
Try getting the up to date drivers for your Zune. Other than that I couldn't tell you what to do.

Scatman2009 · 06-25-2008, 05:49 AM

I'm having the same problem =/
I called customer support and they told me to uninstall the software then reinstall, which hasn't worked.

idk what to say sorry.

VampireKites · 06-27-2008, 08:24 PM

this sucks. seriously. is this like mass fail on Zune's part or what?

gonvart · 06-27-2008, 08:44 PM

Try draining the battery. Dont know if that would do anything, but its worth a try.

slightlyaddicting · 06-28-2008, 08:24 PM

how many usb devices do you have? i had this same problem and one installed usb drive was saying i had 12 usb ports when i only had 6
go to device manager and look

06-24-2008, 03:51 PM	#2 (permalink)
SilentWalrus Large Walrus Support Team Jr. Staff Premium Member Super Zuner Join Date: Feb 2008 Location: Omaha, Nebraska Posts: 1,856 Reputation: 260 Awards Showcase Total Awards: 1	I suggest putting your fist through your monitor. Try getting the up to date drivers for your Zune. Other than that I couldn't tell you what to do. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Thanks for the sig stkr. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

06-27-2008, 08:44 PM	#5 (permalink)
gonvart Squirt Join Date: Jun 2008 Posts: 21 Reputation: 10	Try draining the battery. Dont know if that would do anything, but its worth a try. __________________ Zune! Zune! Zune! Yea Zune Zune Zune! To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Zune! Zune! Zune! Yea Zune Zune Zune!

06-25-2008, 05:49 AM	#3 (permalink)
Scatman2009 Experienced Zuner Join Date: Jun 2008 Posts: 209 Reputation: 32	I'm having the same problem =/ I called customer support and they told me to uninstall the software then reinstall, which hasn't worked. idk what to say sorry.

06-27-2008, 08:24 PM	#4 (permalink)
VampireKites Squirt Join Date: Jun 2008 Posts: 11 Reputation: 10	this sucks. seriously. is this like mass fail on Zune's part or what?

06-28-2008, 08:24 PM	#6 (permalink)
slightlyaddicting Squirt Join Date: Mar 2008 Posts: 23 Reputation: 11	how many usb devices do you have? i had this same problem and one installed usb drive was saying i had 12 usb ports when i only had 6 go to device manager and look

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