Help! My Zune turns off when it connects to the computer...

defeng.wu · 06-21-2008, 09:35 PM

My Zune 30 was originally used on my desktop. When I move it to my laptop and attempted to change the sync relationship, the device screen turned off and the software said it had trouble access critical information on the device. I restored the zune device firmware to version 2.5 and reinstalled the zune software on my laptop. Now when I connect it to my laptop, the device displays 'connected' and then turns off automatically. Does anyone know how to solve this problem?

Many thanks!

I am running on Windows XP SP3.

Cloud Strife · 06-21-2008, 10:39 PM

Did you try any of the key combinations to reset/reformat your Zune?

http://www.zuneboards.com/forums/zun...binations.html

airnight180 · 06-23-2008, 07:39 AM

weel i have had the same experince with my sansa e280 what its doing is restarting what u should do is call zune cusamer support and ask them what to do ull probley have to put in a format so save everying thing on ur zune to u pc then try it that way ull do ut for both or u could sign in on ur zune software on ur labtop mabey that would work(just wanted to help ) if this works u could donate some $zb or not but ur welcome man

soory when i said format^ it means clears all evrying

defeng.wu · 06-25-2008, 10:18 AM

Quote:

Originally Posted by Darren

Did you try any of the key combinations to reset/reformat your Zune?

I used the back + center + left key combination to delete everything. still doesn't work. do you think it is a hardware problem?

Quote:

Originally Posted by airnight180

weel i have had the same experince with my sansa e280 what its doing is restarting what u should do is call zune cusamer support and ask them what to do ull probley have to put in a format so save everying thing on ur zune to u pc then try it that way ull do ut for both or u could sign in on ur zune software on ur labtop mabey that would work(just wanted to help ) if this works u could donate some or not but ur welcome man

Yeah, i formatted the hard-drive of my zune using the back + left + center key combination. it still doesn't work. but thanks for the advice.

Carlos · 06-25-2008, 04:06 PM

Quote:

Originally Posted by defeng.wu

I used the back + center + left key combination to delete everything. still doesn't work. do you think it is a hardware problem?

Yeah, i formatted the hard-drive of my zune using the back + left + center key combination. it still doesn't work. but thanks for the advice.

Try doing the one that removes the Firmware and everything as well.

06-21-2008, 09:35 PM	#1 (permalink)
defeng.wu Zewbie Join Date: Sep 2007 Posts: 2 Reputation: 10	Help! My Zune turns off when it connects to the computer... My Zune 30 was originally used on my desktop. When I move it to my laptop and attempted to change the sync relationship, the device screen turned off and the software said it had trouble access critical information on the device. I restored the zune device firmware to version 2.5 and reinstalled the zune software on my laptop. Now when I connect it to my laptop, the device displays 'connected' and then turns off automatically. Does anyone know how to solve this problem? Many thanks! I am running on Windows XP SP3.

06-21-2008, 10:39 PM	#2 (permalink)
Cloud Strife Windows 7 Tech Support Team GFX Crew Section Staff Elite Zuner Join Date: Nov 2007 Location: Vancouver, BC Posts: 2,312 Reputation: 439 Awards Showcase Total Awards: 1	Did you try any of the key combinations to reset/reformat your Zune? http://www.zuneboards.com/forums/zun...binations.html __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

06-23-2008, 07:39 AM	#3 (permalink)
airnight180 Jr. Zuner Join Date: Jun 2008 Posts: 34 Reputation: 11	weel i have had the same experince with my sansa e280 what its doing is restarting what u should do is call zune cusamer support and ask them what to do ull probley have to put in a format so save everying thing on ur zune to u pc then try it that way ull do ut for both or u could sign in on ur zune software on ur labtop mabey that would work(just wanted to help ) if this works u could donate some $zb or not but ur welcome man soory when i said format^ it means clears all evrying Last edited by Cloud Strife : 06-25-2008 at 10:33 AM.

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