connectivity and charging etc problems [plz help]

slightlyaddicting · 06-10-2008, 07:30 PM

ive had my zune for over 4 months. its never connected or charged or has never been recognized on my computer. ive reinstalled the software. ive reformatted my hardrive on my computer and on the zune. iv used different usb cables. it works with my brothers computer just fine and it charges on my dvr. but it still cant be recognized at all. when i go to device manager it tells me that theres a 'code 10' error (device cannot start).

i noticed something odd though. i keep my zune plugged in in case it does anything. well i restarted my computer after i did a hard reset. and it told me to connect to my computer. and it never has. at startup for like 4 seconds the message changed and it said that it was connected and to open the zune software. then once my desktop stuff finished loading it couldnt be recognized.

its been doing this for a while now everytime i restart or start my computer. the battery icon will say its charging then it stops when everything is done loading.
so i think theres something blocking it from connecting when everything loads.

im using xp sp3

Masterchief3k · 06-10-2008, 11:03 PM

IN FOUR MONTHS? WTF?

Sounds like you should call microsoft at least. Other than that, you should do some research. Do you have other USB devices that work, or not? If they don't work as well, look for a driver according to your computer model, or motherboard.

slightlyaddicting · 06-11-2008, 12:05 PM

all my other usb devices work just fine. my little brothers mp3 player charges fine too.

and ive looked all over the internet but no one has found out anything. I've been waiting such a while because i know a guy who works on computers and he hasnt called me to let me know that hes ready to fix mine.

slightlyaddicting · 06-18-2008, 06:09 PM

microsoft didnt help at all

soccermansince1993 · 06-18-2008, 07:51 PM

1. Try re-setting your zune!

How do I reset my Zune?

Sometimes a soft reset may be necessary if your player is acting up. You may, for example, be advised by technical support to reset your player as part of a troubleshooting effort.

With your Zune turned on, press and hold the back (left) button and the "Up" button on the control pad at the same time. Your player will reset itself.

How do I reformat my Zune player?

Under rare circumstances you may need to reformat your player. (Typically you wouldn't do this unless directed to by Zune technical support.)

First, press and hold the back (left) button and at the same time press and hold the "up" button on the control pad.

The player will start to reset; as soon as it does, hold down the back button, center button, and right button at the same time.

Your player will then inform you that it is deleting all media on device, and your Zune should revert to the "way it was" when you first pulled it out of the box - except that you will lose the pre-loaded content. There's no workaround for that one... yet!

How do I reboot my Zune?

You may need to do this if your player starts freezing or otherwise misbehaving.

To reboot, press and hold the back (left) button, while pressing "up" on the control pad, and your Zune will reboot!

2. Try a different zune cord, maybe your zune cord is broken!
3. If you just bought your zune, re-turn it to the store, or exchange it
4. Also, the zune has a one year warranty on it, call the company: heres the phone
number:

Assistance by phone seven days a week:

1-877-GET-ZUNE (438-9863)
TTY (hearing impaired) 1-800-801-1189

Hours of operation (daily):

9:00 a.m. to 1:00 a.m. EST
6:00 a.m. to 10:00 p.m. PST

5. Try re-setting your computer!
Most computers come with a re-set disk!
Maybe a driver got deleted!
If your computer dosn't come with a reset disk, call a computer store,
they will probabley have one! Or ask a friend, they might have one!
Good Luck!
I hope this helps!

Also, If you have Windows Vista, you can wireless sync, not needing a driver, but
you do need a wireless internet card!

slightlyaddicting · 06-19-2008, 12:24 AM

ive tried all of those and nothing works

Crazed_by_Penguins · 06-21-2008, 03:51 AM

Are you using a USB hub?

slightlyaddicting · 06-22-2008, 01:40 AM

no im using the ones on the back of the computer

Crazed_by_Penguins · 06-22-2008, 11:44 PM

You said you've tried different USB cables, but have you tried moving it to another USB port?

airnight180 · 06-23-2008, 08:03 AM

well uninstall zune software the re install it it shuld wok it did for me and if u need more detail call zune custemer servide

Scatman2009 · 06-23-2008, 10:25 AM

I was having a problem similar to this, I called zune customer support today and they had me uninstall then reinstall the software. It charges now, but still isn't detected by the software. =[

slightlyaddicting · 06-23-2008, 04:45 PM

ive used all my ports to try to get it to work. ive reinstalled and uninstalled the software...i have done everything to try to get it work microsoft didnt help worth a crap and im getting frustrated..

and my mom is wanting to sell it and get me an ipod.

slightlyaddicting · 06-26-2008, 03:32 PM

okay i fixed it um this is what happened..i have the zune device manager thing and i looked through it and found one file missing so i looked for it and downloaded it. restart ...nothing happened. i went to this [ftp://ftp.software.ibm.com/pc/pccbbs.../oss206ww.exe] and downloaded some driver thing and i went to device manager and uninstalled all my usb drives and bam it was recognized and it synced and everything.

get the zune device manager and see if theres anything missing that could be the problem so yea i fixed it.

slightlyaddicting · 06-28-2008, 08:47 PM

scratch what i put

heres what happened...a while ago i had my computer reformatted. i had drives installed for things that werent even on the computer. i went to go look at my usb drivers just to be curious and i only have 6 usb ports. well it was saying i have 12. i uninstalled that drive and disabled it. then for some reason i disabled my usb 2.0 controller cuz i dont have any high speed usb ports and theyre not meant for that. and my zune was recognized and everything. so that might help anyone...

06-10-2008, 07:30 PM	#1 (permalink)
slightlyaddicting Squirt Join Date: Mar 2008 Posts: 23 Reputation: 11	connectivity and charging etc problems [plz help] ive had my zune for over 4 months. its never connected or charged or has never been recognized on my computer. ive reinstalled the software. ive reformatted my hardrive on my computer and on the zune. iv used different usb cables. it works with my brothers computer just fine and it charges on my dvr. but it still cant be recognized at all. when i go to device manager it tells me that theres a 'code 10' error (device cannot start). i noticed something odd though. i keep my zune plugged in in case it does anything. well i restarted my computer after i did a hard reset. and it told me to connect to my computer. and it never has. at startup for like 4 seconds the message changed and it said that it was connected and to open the zune software. then once my desktop stuff finished loading it couldnt be recognized. its been doing this for a while now everytime i restart or start my computer. the battery icon will say its charging then it stops when everything is done loading. so i think theres something blocking it from connecting when everything loads. im using xp sp3 Last edited by slightlyaddicting : 06-10-2008 at 07:31 PM. Reason: forgot stuff

06-10-2008, 11:03 PM	#2 (permalink)
Masterchief3k Jr. Zuner Join Date: Jun 2008 Posts: 42 Reputation: 10	IN FOUR MONTHS? WTF? Sounds like you should call microsoft at least. Other than that, you should do some research. Do you have other USB devices that work, or not? If they don't work as well, look for a driver according to your computer model, or motherboard. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

06-11-2008, 12:05 PM	#3 (permalink)
slightlyaddicting Squirt Join Date: Mar 2008 Posts: 23 Reputation: 11	all my other usb devices work just fine. my little brothers mp3 player charges fine too. and ive looked all over the internet but no one has found out anything. I've been waiting such a while because i know a guy who works on computers and he hasnt called me to let me know that hes ready to fix mine.

06-18-2008, 06:09 PM	#4 (permalink)
slightlyaddicting Squirt Join Date: Mar 2008 Posts: 23 Reputation: 11	microsoft didnt help at all

06-18-2008, 07:51 PM	#5 (permalink)
soccermansince1993 Experienced Zuner Join Date: May 2008 Posts: 220 Reputation: 7	1. Try re-setting your zune! How do I reset my Zune? Sometimes a soft reset may be necessary if your player is acting up. You may, for example, be advised by technical support to reset your player as part of a troubleshooting effort. With your Zune turned on, press and hold the back (left) button and the "Up" button on the control pad at the same time. Your player will reset itself. How do I reformat my Zune player? Under rare circumstances you may need to reformat your player. (Typically you wouldn't do this unless directed to by Zune technical support.) First, press and hold the back (left) button and at the same time press and hold the "up" button on the control pad. The player will start to reset; as soon as it does, hold down the back button, center button, and right button at the same time. Your player will then inform you that it is deleting all media on device, and your Zune should revert to the "way it was" when you first pulled it out of the box - except that you will lose the pre-loaded content. There's no workaround for that one... yet! How do I reboot my Zune? You may need to do this if your player starts freezing or otherwise misbehaving. To reboot, press and hold the back (left) button, while pressing "up" on the control pad, and your Zune will reboot! 2. Try a different zune cord, maybe your zune cord is broken! 3. If you just bought your zune, re-turn it to the store, or exchange it 4. Also, the zune has a one year warranty on it, call the company: heres the phone number: Assistance by phone seven days a week: 1-877-GET-ZUNE (438-9863) TTY (hearing impaired) 1-800-801-1189 Hours of operation (daily): 9:00 a.m. to 1:00 a.m. EST 6:00 a.m. to 10:00 p.m. PST 5. Try re-setting your computer! Most computers come with a re-set disk! Maybe a driver got deleted! If your computer dosn't come with a reset disk, call a computer store, they will probabley have one! Or ask a friend, they might have one! Good Luck! I hope this helps! Also, If you have Windows Vista, you can wireless sync, not needing a driver, but you do need a wireless internet card!

06-19-2008, 12:24 AM	#6 (permalink)
slightlyaddicting Squirt Join Date: Mar 2008 Posts: 23 Reputation: 11	ive tried all of those and nothing works

06-21-2008, 03:51 AM	#7 (permalink)
Crazed_by_Penguins Squirt Join Date: May 2008 Posts: 12 Reputation: 10	Are you using a USB hub?

06-22-2008, 01:40 AM	#8 (permalink)
slightlyaddicting Squirt Join Date: Mar 2008 Posts: 23 Reputation: 11	no im using the ones on the back of the computer

06-22-2008, 11:44 PM	#9 (permalink)
Crazed_by_Penguins Squirt Join Date: May 2008 Posts: 12 Reputation: 10	You said you've tried different USB cables, but have you tried moving it to another USB port?

06-23-2008, 08:03 AM	#10 (permalink)
airnight180 Jr. Zuner Join Date: Jun 2008 Posts: 34 Reputation: 11	well uninstall zune software the re install it it shuld wok it did for me and if u need more detail call zune custemer servide

06-23-2008, 10:25 AM	#11 (permalink)
Scatman2009 Experienced Zuner Join Date: Jun 2008 Posts: 209 Reputation: 32	I was having a problem similar to this, I called zune customer support today and they had me uninstall then reinstall the software. It charges now, but still isn't detected by the software. =[

06-23-2008, 04:45 PM	#12 (permalink)
slightlyaddicting Squirt Join Date: Mar 2008 Posts: 23 Reputation: 11	ive used all my ports to try to get it to work. ive reinstalled and uninstalled the software...i have done everything to try to get it work microsoft didnt help worth a crap and im getting frustrated.. and my mom is wanting to sell it and get me an ipod.

06-26-2008, 03:32 PM	#13 (permalink)
slightlyaddicting Squirt Join Date: Mar 2008 Posts: 23 Reputation: 11	okay i fixed it um this is what happened..i have the zune device manager thing and i looked through it and found one file missing so i looked for it and downloaded it. restart ...nothing happened. i went to this [ftp://ftp.software.ibm.com/pc/pccbbs.../oss206ww.exe] and downloaded some driver thing and i went to device manager and uninstalled all my usb drives and bam it was recognized and it synced and everything. get the zune device manager and see if theres anything missing that could be the problem so yea i fixed it.

06-28-2008, 08:47 PM	#14 (permalink)
slightlyaddicting Squirt Join Date: Mar 2008 Posts: 23 Reputation: 11	scratch what i put heres what happened...a while ago i had my computer reformatted. i had drives installed for things that werent even on the computer. i went to go look at my usb drivers just to be curious and i only have 6 usb ports. well it was saying i have 12. i uninstalled that drive and disabled it. then for some reason i disabled my usb 2.0 controller cuz i dont have any high speed usb ports and theyre not meant for that. and my zune was recognized and everything. so that might help anyone...

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