I really need assistance......on syncing

[llxchiqta3a3ixll]

I received the Zune mp3 player for Christmas as a gift. Turns out my parents purchased the mp3 player from ebay. I love the quality of the player picture sound etc... Unfortunately when i opened the player it would not turn out longer then 5 mins due to the fact it was not charged. I attempted to charge it threw the usb cord for days not luck. I installed the zune player on my computer to my surprise it would not sync to my computer. I assumed the player just needed to charge fully before being able to install. I purchased ac adapter charger which the zune fully charged yet no such luck with syncing on my computer Ive uninsulated and reinstalled multiple times. Also on the Zune player when u go to the community setting on the zune player is shows a member logged on a i guess but its not my name. Any advice of how i can fix it ??

[lpxxfaintxx]

Let me get this straight.

The Zune Software was successfully installed, but your Zune Software will not sync to your Zune player itself?

[PRINCELANT£RN]

when you say not syncing do you mean not even detected by the comp @ all or the usb connection sound alets but no indication of where zune is connected??

[llxchiqta3a3ixll]

Correct i installed it but when i go to add music to the player i can log on the zune site provided through the cd but i can not sync to my computer to transfer songs.

[llxchiqta3a3ixll]

The soft ware is correctly installed but my computer can not detect the zune player itself.

[lpxxfaintxx]

I'm not sure if this will help, but try reformatting your Zune completely.

Disconnect your Zune. Hold on to Back+Left+Center at the same time for 5 seconds. After it reboots, try connecting it to your Computer again.

[Zuneologist]

hmmm..okay well we could do it in multiple steps:
Make sure you're plugging it in using one of the rear USB ports on your PC - don't use a front USB port as they can be less reliable.

If that doesn't work, try a different rear USB port. If you're using a USB hub, try bypassing the hub.

If that doesn't work, try resetting your player. To do this, follow these steps:
- Disconnect the Zune Sync Cable.
- Press and hold the Back button as you press "Up" on the Control Pad.
- After the device starts, reconnect the sync cable.
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if this still doesnt work:
Try this next (from Microsoft support article #927876):

Register the Windows Media Device Manager (WMDM) for Zune devices service. To do this, follow these steps:
a. Click Start, click Run, type regsvr32 "C:\Program Files\Zune\zunesp.dll", and then click OK. You receive the following message:
DllRegisterServer in C:\Program Files\Zune\zunesp.dll succeeded.
b. Click OK.


If that doesn't work, try uninstalling your Zune software (using Add/Remove Programs), and re-install.
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[PRINCELANT£RN]

this link may be helpful!!http://support.microsoft.com/kb/929357/en-us