ZUNE crashed and crashed the firmware.

rootaku · 05-01-2008, 12:50 AM

Ok so it just happened to crash, kept showing me the battery sign. fine.

I plug it into my USB to charge it, and eventually the zune logo shows up and stays up without blinking. NOW, the bar isnt loading while the zune logo is there and I get a screen where it tells me to wait. Then its telling steps to restore my firmware, So fine. I follow the instructions.

I'm on number 2 which says.

"On your PC, open the Zune software and restore the Zune device firmware"

so fine I do that, and window pops up and theres an agreement there, and a button that says install. So I hit install. and it gives me ANOTHER error.

"DEVICE WAS NOT UPDATED"

Error Summary;
Can't perform this action because there isnt enough available space on your computer. Delete some files from your hard disk, then try again.

Error Code:
C00D1195

ok so I'm like what the hell now, I hit the web help and I skim a little. The requirement to do this is 200mb I have 2.5 gigs of harddrive space left. I know that can't be the problem right? I try reseting my zune again, same menu pops up. So I restart my PC twice and redid the steps. Same Error code again.

What can I do now? I don't get it. I don't have warranty or anything on it, I've been using my zune fine for a while now. Oh its the 30 gig one also. The Older model version. Any ideas what I should try? This is getting really frustrating.

Gregory · 05-01-2008, 03:36 AM

Uninstall the software with UnZoone and reinstall with the full package.

rootaku · 05-01-2008, 10:04 PM

I will try that but now I have a new problem. its just stuck at "3" please wait. geez. any quick way around this? been stuck for about an hour now. I already tried to soft reset it with back and up. doesn't respond.

Casper121 · 05-04-2008, 12:29 PM

im having the same problem i cant reinstall the firmware on my zune

jrs1159 · 05-08-2008, 05:51 PM

Would that cause you to lose all your songs and videos?

Because I have this same problem.

Gregory · 05-08-2008, 05:55 PM

Doing a hard reset? Yes.

Quote:

Originally Posted by jrs1159

Would that cause you to lose all your songs and videos?

Because I have this same problem.

zachnehrenberg · 05-10-2008, 01:10 AM

To do a hard reset, press the back, left, and middle buttons all at the same time.

jrs1159 · 05-10-2008, 04:13 PM

Well that would just be a **** load of money down the drain, I'd prolly be better off buying a new zune.

ghostz · 05-11-2008, 04:42 AM

ok to the first guy what else do u have running ??? and do u have it pluged in a good usb port???

05-01-2008, 12:50 AM	#1 (permalink)
rootaku Zewbie Join Date: Jun 2007 Posts: 2 Reputation: 10	ZUNE crashed and crashed the firmware. Ok so it just happened to crash, kept showing me the battery sign. fine. I plug it into my USB to charge it, and eventually the zune logo shows up and stays up without blinking. NOW, the bar isnt loading while the zune logo is there and I get a screen where it tells me to wait. Then its telling steps to restore my firmware, So fine. I follow the instructions. I'm on number 2 which says. "On your PC, open the Zune software and restore the Zune device firmware" so fine I do that, and window pops up and theres an agreement there, and a button that says install. So I hit install. and it gives me ANOTHER error. "DEVICE WAS NOT UPDATED" Error Summary; Can't perform this action because there isnt enough available space on your computer. Delete some files from your hard disk, then try again. Error Code: C00D1195 ok so I'm like what the hell now, I hit the web help and I skim a little. The requirement to do this is 200mb I have 2.5 gigs of harddrive space left. I know that can't be the problem right? I try reseting my zune again, same menu pops up. So I restart my PC twice and redid the steps. Same Error code again. What can I do now? I don't get it. I don't have warranty or anything on it, I've been using my zune fine for a while now. Oh its the 30 gig one also. The Older model version. Any ideas what I should try? This is getting really frustrating.

05-01-2008, 03:36 AM	#2 (permalink)
Gregory Support Team Moderator Ultimate Zuner Join Date: Apr 2007 Location: What a stalker! Posts: 6,440 Reputation: 265	Uninstall the software with UnZoone and reinstall with the full package. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Do you live outside of the US, have Paypal, and want the Zune Pass? If so PM or visit my To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. .

05-10-2008, 01:10 AM	#7 (permalink)
zachnehrenberg Custom User Title (lol) Support Team Jr. Member Join Date: Nov 2007 Location: Renton Posts: 381 Reputation: 39	To do a hard reset, press the back, left, and middle buttons all at the same time. __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Updated daily with the most up to date information on the Conduit game coming out for Wii

05-11-2008, 04:42 AM	#9 (permalink)
ghostz Jr. Member Join Date: Jul 2007 Posts: 312 Reputation: 18	ok to the first guy what else do u have running ??? and do u have it pluged in a good usb port??? __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. MySpace Page To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

05-01-2008, 10:04 PM	#3 (permalink)
rootaku Zewbie Join Date: Jun 2007 Posts: 2 Reputation: 10	I will try that but now I have a new problem. its just stuck at "3" please wait. geez. any quick way around this? been stuck for about an hour now. I already tried to soft reset it with back and up. doesn't respond.

05-04-2008, 12:29 PM	#4 (permalink)
Casper121 Zewbie Join Date: Mar 2008 Posts: 1 Reputation: 10	im having the same problem i cant reinstall the firmware on my zune

05-08-2008, 05:51 PM	#5 (permalink)
jrs1159 Zuner Join Date: Dec 2007 Posts: 61 Reputation: 11	Would that cause you to lose all your songs and videos? Because I have this same problem.

05-10-2008, 04:13 PM	#8 (permalink)
jrs1159 Zuner Join Date: Dec 2007 Posts: 61 Reputation: 11	Well that would just be a **** load of money down the drain, I'd prolly be better off buying a new zune.

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