Driver Installation Error

xsgflx · 02-27-2008, 10:10 PM

First of all, I'm glad I decided to troll google for zune communities. This site rules. Secondly, any help is greatly appreciated.

VERSION OF ZUNE
======================
30gb

VERSION OF ZUNE SOFTWARE/FIRMWARE
=====================================
Firmware 2.3, Software is 2.3.1338.0

OPERATING SYSTEM
======================
XP, SP2

PROBLEM DESCRIPTION
=======================
When I plug in the Zune after software installation I receive and driver installation error that states the device can not be installed because the required section was not found in the INF

THINGS ATTEMPTED SO FAR
===========================
Reset the Zune, Uninstalled and reinstalled the software(completely), tried different versions of xp I have(format and re-installed). Only happens after a fresh install. Portable devices isn't showing up in my device manager. However there is a Zune device listed else where with no driver error listed.

HAVE YOU SEARCHED ONLINE/ZUNEBOARDS TO FIND A SOLUTION?
================================================== ========
Trolled about 5 or so messageboards and google. No luck, found a few people with the same issue though.

HAVE YOU RECEIVED ANY ERROR MESSAGES?
========================================
Just the driver installation error.

ATTACHMENTS
====================
I do have 3 screenshots, but can't link them yet.

Carlos · 02-27-2008, 10:35 PM

Firstly Thanks for using the Support Template.

Secondly, when you attempted to uninstall the Zune Software, was it via the UnZoone Method?

Jon · 02-28-2008, 03:52 AM

Reinstall the Zune Driver.

Carlos · 02-28-2008, 05:53 AM

That's also a good Idea. So I would say Uninstall with UnZoone and Reinstall the Zune Driver Fresh.

xsgflx · 02-28-2008, 08:34 AM

Thank you for the prompt help. Again, I really appreciate it.

I used Uzoone, rebooted, and then re-installed the zune setup. Unfortunetly I get the same error.

Is there another software that installs the driver without the Zune software?

Edit: I tried Unzoone and reinstall the package posted in the hacks section to see if that would make a difference. No difference again.

Thanks for the help guys.

02-27-2008, 10:10 PM	#1 (permalink)
xsgflx Zewbie Join Date: Feb 2008 Posts: 2 Reputation: 10	Driver Installation Error First of all, I'm glad I decided to troll google for zune communities. This site rules. Secondly, any help is greatly appreciated. VERSION OF ZUNE ====================== 30gb VERSION OF ZUNE SOFTWARE/FIRMWARE ===================================== Firmware 2.3, Software is 2.3.1338.0 OPERATING SYSTEM ====================== XP, SP2 PROBLEM DESCRIPTION ======================= When I plug in the Zune after software installation I receive and driver installation error that states the device can not be installed because the required section was not found in the INF THINGS ATTEMPTED SO FAR =========================== Reset the Zune, Uninstalled and reinstalled the software(completely), tried different versions of xp I have(format and re-installed). Only happens after a fresh install. Portable devices isn't showing up in my device manager. However there is a Zune device listed else where with no driver error listed. HAVE YOU SEARCHED ONLINE/ZUNEBOARDS TO FIND A SOLUTION? ================================================== ======== Trolled about 5 or so messageboards and google. No luck, found a few people with the same issue though. HAVE YOU RECEIVED ANY ERROR MESSAGES? ======================================== Just the driver installation error. ATTACHMENTS ==================== I do have 3 screenshots, but can't link them yet.

02-28-2008, 08:34 AM	#5 (permalink)
xsgflx Zewbie Join Date: Feb 2008 Posts: 2 Reputation: 10	Thank you for the prompt help. Again, I really appreciate it. I used Uzoone, rebooted, and then re-installed the zune setup. Unfortunetly I get the same error. Is there another software that installs the driver without the Zune software? Edit: I tried Unzoone and reinstall the package posted in the hacks section to see if that would make a difference. No difference again. Thanks for the help guys. Last edited by xsgflx : 02-28-2008 at 08:54 AM. Reason: Update to post.

02-27-2008, 10:35 PM	#2 (permalink)
Carlos The Ragin` Cajun Support Team Jr. Staff Zune Freak Join Date: Jun 2007 Location: Miami, FL Posts: 1,108 Reputation: 129	Firstly Thanks for using the Support Template. Secondly, when you attempted to uninstall the Zune Software, was it via the UnZoone Method?

02-28-2008, 05:53 AM	#4 (permalink)
Carlos The Ragin` Cajun Support Team Jr. Staff Zune Freak Join Date: Jun 2007 Location: Miami, FL Posts: 1,108 Reputation: 129	That's also a good Idea. So I would say Uninstall with UnZoone and Reinstall the Zune Driver Fresh.

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