If you have a Zune 30GB, immediately press and hold the Back button Back at the same time that you press the right side of the Zune pad and the center of the Zune pad. Continue to hold these buttons until the Zune device restarts and you receive the following message:
Clearing contents. Please wait.
When the home screen appears, the erase is complete, and you can again use the Zune device.
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