[jboyd8]

I' had the same problem amy solution was to do the factory reset procedure, and it wipes your unit clean as the day that you bought it.
1. unplug the unit from computer
2. press the left arrow and up button the put the unit asleep.
3. press the left arrow, left outer ring and center button all at once not an easy task.
4. follow the direction on your zune, it will ask you to connect to your computer so you might want to have the zune software online. It will also ugrade your firmware