some of the stuff you said is the same w/ the iphone. It has has a virtual keyboard etc. idk about flash and that type of thing but incorporate other ideas from other devices with the same "flaws" or another step beyond immpossible make a zune exlcusive site that the zune would only work on and have support for mail and downloading stuff i.e songs and videos... They could be user added and requested.... but anyway back to sanity this will take some time to accomplish
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