call 1-800-438-9863
that's should spell out 1-800-get-zune
well.. before you call support, make sure that the battery drains all the way.
to do that
make sure the hold switch is off... then press random buttons... then come back in an hour, then press a whole bunch of random buttons, repeat that process untill you get the battery icon... and if you never get it, then call zune support.
also, before that, try to reset your zune, hold back and up for at least 3 seconds.
if neither of the later two of the three work, then call the support.
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