Below are all of the Zunes most common problems and fixes!
Hardware
Most common player problems can be resolved by restarting the player.
How to restart a Zune device
You cannot update your Zune player's software.
You cannot update the software on a Zune device
Your Zune's battery does not seem to charge, or charges very slowly.
The battery does not seem to charge or charges very slowly when you try to charge a Zune device
Your Zune does not respond when you press a button or a control.
Your Zune device does not respond when you press a button or a control
Your Zune is not detected by your computer or the Zune software.
Your Zune device is not detected by your computer or the Zune software
Message on your Zune: "Screen 5 Contact support."
Message on your Zune device: "Screen 5 Contact support"
Your Zune unexpectedly restarts while you are using it.
Your Zune device unexpectedly restarts while you are using it
Message on your Zune: "The item is missing or can't be played."
Error message on your Zune device: "The item is missing or can't be played"
Immediately after your Zune starts up, a Zune logo appears on a black screen and your Zune stops responding.
The Zune device stops responding immediately after it turns on
How to maximize battery life.
How to help maximize the time that a battery lasts in your Zune device
How to troubleshoot wireless sync issues.
How to troubleshoot wireless sync issues between the Zune software and the Zune device
If you have tried troubleshooting and are still experiencing problems, you may want to restore the player's software.
How to restore your Zune device software
Menu items are missing from the Zune player's home screen.
Menu items are missing from the Zune device home screen
How to connect wirelessly to Zune Marketplace on your Zune player.
How to access Zune Marketplace wirelessly from your Zune device
Software
The Zune software does not display correctly on your computer.
The Zune software is not displayed correctly on the computer
When you try to install the zune software, "a required component cannot be installed."
A required component cannot be installed when you try to install the Zune software
How to remove and then reinstall the Zune software.
How to remove and then reinstall the Zune software
How to create and manage playlists in the Zune software.
How to create and manage playlists in the Zune software
How to change how audio and video files appear in your Zune collection, i.e., how to edit metadata.
How to edit metadata in your Zune collection
How to update album art in your Zune collection.
How to use the Zune software to update album art
The minimum system requirements for the Zune software.
System Requirements for Zune Software | Zune.net
How to change what media syncs between the software and the player.
How to change which media syncs with your Zune device
How to troubleshoot USB sync issues between the Zune software and your Zune player.
How to troubleshoot sync issues between the Zune software and the Zune device when you use the Zune sync cable
How to manage podcasts in the Zune software.
How to manage podcasts in the Zune software
Does the Zune software support audiobooks?
Audiobooks | Zune.net
Social/Accounts
Forgot your password?
Error message when you try to sign in to the Zune Marketplace from your computer: “Invalid User/Password, please try again”
Having trouble updating or adding a credit card to your account?
Error message when you try to update or to add credit card information for a Zune account: "Credit card authorization failed"
If you have a Zune Pass subscription, accepting friends may unexpectedly use up space on your computer.
Accepting friends may unexpectedly use space on the computer if you use a Zune Pass subscription
How to create a Zune account.
How to create a Zune account
Accessories
Having issues with the Zune FM Transmitter v2?
How to troubleshoot radio reception problems that may occur when you use the Zune FM Transmitter v2
Having audio and video issues with the Zune Dock v2?
How to troubleshoot audio and video issues that you may experience when you use the Zune Dock v2
Information on compatibility of the Zune Dock v1 with Zune players.
Compatibility of the Zune Dock v1 with Zune devices
Having issues with the Zune Wireless Remote v2?
How to troubleshoot the Zune Wireless Remote v2
You cannot hear or see media on your Zune player when you use the Zune AV Output Cable v2.
You cannot hear or see media on the Zune device when you use the Zune AV Output Cable v2
You cannot hear or tune the radio when you have your Zune player connected to the Zune Dock.
You cannot hear or tune the radio when you have your Zune device connected to the Zune Dock
You experience issues when you try to use certain third-party accessories with your Zune player.
You experience issues when you try to use certain third-party accessories with a Zune device
Marketplace
You get an error message when you try to sign in to Zune Marketplace or when you try to play content from Zune Marketplace.
Error message when you try to sign in to the Zune Marketplace or when you try to play content from the Zune Marketplace
How to restore lost content that you purchased from Zune Marketplace.
How to use the Restore feature in the Zune Marketplace
Error message when you try to update or to add credit card information for a Zune account: "Credit card authorization failed."
Error message when you try to update or to add credit card information for a Zune account: "Credit card authorization failed"
About Mixview and how to use it.
Description of Mixview
About Zune Channels and how to use them.
Description of a Zune Channel and how to subscribe to it
How to cancel your Zune Pass.
How to cancel a Zune Pass subscription
Your 14-day Zune Pass trial is no longer working and you cannot download music.
You cannot use your 14-day trial subscription to download content from Zune Marketplace