Because many requests for Zune support don't seem to have the necessary information for people to solve the problem, here are some things you can provide to help you along.
FIRMWARE (System Software):
-What version firmware (2.0, 3.0, 3.1, ect)
-Which version Zune (Flash or Hard Drive; 4, 8, 16, 80, 120)
-Have you tried?
-Restarting
-Letting the battery die
-Resyncing content that doesn’t work
-Updating your device
-Different Headphones
-Getting rid of unofficial games
-A different computer
-Games that are installed (Some are known to cause crashes)
-Take a picture of the problem and include it in your post.
HARDWARE:
-What version firmware (2.0, 3.0, 3.1, ect)
-Which version Zune (Flash or Hard Drive; 4, 8, 16, 80, 120)
-Has the Zune been dropped, bumped
-Has there been any water damage
-The age of the Zune
-Are there cracks on the screen
-Take a picture of the problem and include it in your post
-Have you tried?
-Jiggling the headphones in the jack
-New headphones
-Updating the firmware
-Using a different sync cable
-Restarting the Zune
-Using dust cleaner in the sync/headphone jacks
GENERAL:
-Be as detailed as possible. The more detailed you are, the more we can help you.
-If it fell, just say it. Don’t lie like you would to the Microsoft support.
-A nice little restart will almost always fix the problem. Make sure you do that before requesting help.
-If your battery life is really bad, then you need a new battery, stop bringing this one up.
-Some games have actually caused the Zune to function strangely afterwards. This may or may not be true in 3.1
-Before requesting support you usually want to have the latest firmware.
TEMPLATE:
You can use this basic template for problems so you don't forget anything.
Code:
Firmware:
Zune Type:
Time of possession:
Any Damage (Please specify, Hardware):
Time of problem beginning:
Unofficial Games (Software):
Description of Problem:
Note that this is just a rough template to help you along when you are trying to request support.