i cant say i havent broken one myself... my first zune, i had in my backpack and being the teenager i am, forgot that it was in there when i threw my bag down a flight of stairs... zune was perfectly fine however other than i had to reinstall the firmware
but.... i let the battery wear down the next day, after i had listened to it the day before after the accident. when the battery died, i plugged it into my computer and it wouldnt even start up. so i spent hours with the customer support on the phone trying different ways to get it to start up and eventually they said they would send a box for me to ship it back to them and they would take a look at it since it was still under warranty... they ended up just sending me a new one and that is the one that i have now. its been through some abuse, but its a zune... and therefore it can withstand (almost) anything.


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