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carolinegrout · 05-15-2008, 08:07 PM

Thank you for responding! Please tell me you can help. I do not know what on earth I can do now. I have no Zune software, I cannot fix it.

no, it's not listed in Add/Remove Progs. I used Unzoone to uninstall it. However, it was version 2.5 that I uninstalled - is Unzoone capable of uninstalling version 2.5?

I have unzooned and reinstalled this about 12 times in the last few days, and I get the same thing. Install error says there's previous version. but nothing's here. reinstall. nothing here. unzoone. install. nothing here. re-install, error says there's previous version. unzoone... install. nothing here. re-install. same error. endless loop. I am at a loss.

I'm guessing there are still v2.5 registry entries that unzoone (created for v2.3, right?) didn't take care of? Can I just search registry for zune and delete?

nevermind, after I run Unzoone, I am able to reinstall - there's just NOTHING here. This defies all llogic. I am at a loss.

I did install Zune 2.5 from MS website, and I installed another copy I got from a post on this site. Neither have worked.

Should I call Microsoft support?

05-15-2008, 08:07 PM	#3 (permalink)
carolinegrout Squirt Join Date: Mar 2008 Location: NC Posts: 13 Reputation: 10 $zB: 12 Donate	Thank you for responding! Please tell me you can help. I do not know what on earth I can do now. I have no Zune software, I cannot fix it. no, it's not listed in Add/Remove Progs. I used Unzoone to uninstall it. However, it was version 2.5 that I uninstalled - is Unzoone capable of uninstalling version 2.5? I have unzooned and reinstalled this about 12 times in the last few days, and I get the same thing. Install error says there's previous version. but nothing's here. reinstall. nothing here. unzoone. install. nothing here. re-install, error says there's previous version. unzoone... install. nothing here. re-install. same error. endless loop. I am at a loss. I'm guessing there are still v2.5 registry entries that unzoone (created for v2.3, right?) didn't take care of? Can I just search registry for zune and delete? nevermind, after I run Unzoone, I am able to reinstall - there's just NOTHING here. This defies all llogic. I am at a loss. I did install Zune 2.5 from MS website, and I installed another copy I got from a post on this site. Neither have worked. Should I call Microsoft support? Last edited by carolinegrout : 05-15-2008 at 08:09 PM.