your zune has to be on while doing the hard reset... if that don't work.. then you have to call microsoft/zune 877-get-zune and see what can they actually do for you.. just ask some questions.. and see if you can send it back to them.. by telling them your Serial number on back of that zune.
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1.Window > Linux > Mac
2. Sony Ericsson > Nokia > Samsung
3.
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