Question 1... its either you moved your items or deleted the items in your zune collection.. but i'm not sure about it..
Question 2... you'll have to resync everything.. zune don't have file recovery besides firmware but for firmware.. you'll have to connect it to the zune software and it'll resync the firmware.
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1.Window > Linux > Mac
2. Sony Ericsson > Nokia > Samsung
3.
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