Zune Boards - View Single Post - Official MS Tools: Media Collection Reset & Sync Diagnostics

Dizzy · 12-23-2007, 08:47 AM

Zune Device Sync Diagnostic Tool

Quick Details
File Name: ZuneDevices.exe
Version: 1.0
Date Published: 12/21/2007
Language: English
Download Size: 250 KB

Overview
The Zune Device Sync Diagnostic Tool compiles information about your system configuration to help diagnose specific wired and wireless sync connection problems. Use only as instructed by Zune customer service.

System Requirements
Supported Operating Systems: Windows Vista; Windows XP Service Pack 2
If you're running Windows XP, you must have Service Pack 2 or higher.

Instructions
1. Click Download, then Save to download the Sync Diagnostic Tool to your computer. Do not click Run.
2. Start the Zune software.
3. Start the diagnostic tool (ZuneDevices.exe). If you're using Windows Vista, right click on the tool icon and select Run as Administrator.
4. Connect your Zune and look for an error message.
4a. If you have a USB connection: In the Zune software, you should see a yellow exclamation mark by the device icon in the lower left.
4b. If you have a wireless connection: On the Zune device, go to Settings, Wireless, and click Sync Now, then wait for the device to display an error. It might come one to two minutes after displaying "Connecting to PC...".
5. Once you see an error message, do one of the following:
5a. If you have a USB connection: Disconnect your Zune device.
5b. If you have a wireless connection: Click Cancel or OK.
6. In the tool, click the Report tab, then click "Save As" and save a copy of the report.
7. If requested by Zune customer service, attach the report to an e-mail and send it to the e-mail address supplied by your customer-service contact.

Download:
http://www.microsoft.com/downloads/d...displaylang=en

12-23-2007, 08:47 AM	#2 (permalink)
Dizzy Joe the Plumber Retired Staff Zune Priest Join Date: Mar 2007 Posts: 6,850	Zune Device Sync Diagnostic Tool Quick Details File Name: ZuneDevices.exe Version: 1.0 Date Published: 12/21/2007 Language: English Download Size: 250 KB Overview The Zune Device Sync Diagnostic Tool compiles information about your system configuration to help diagnose specific wired and wireless sync connection problems. Use only as instructed by Zune customer service. System Requirements Supported Operating Systems: Windows Vista; Windows XP Service Pack 2 If you're running Windows XP, you must have Service Pack 2 or higher. Instructions 1. Click Download, then Save to download the Sync Diagnostic Tool to your computer. Do not click Run. 2. Start the Zune software. 3. Start the diagnostic tool (ZuneDevices.exe). If you're using Windows Vista, right click on the tool icon and select Run as Administrator. 4. Connect your Zune and look for an error message. 4a. If you have a USB connection: In the Zune software, you should see a yellow exclamation mark by the device icon in the lower left. 4b. If you have a wireless connection: On the Zune device, go to Settings, Wireless, and click Sync Now, then wait for the device to display an error. It might come one to two minutes after displaying "Connecting to PC...". 5. Once you see an error message, do one of the following: 5a. If you have a USB connection: Disconnect your Zune device. 5b. If you have a wireless connection: Click Cancel or OK. 6. In the tool, click the Report tab, then click "Save As" and save a copy of the report. 7. If requested by Zune customer service, attach the report to an e-mail and send it to the e-mail address supplied by your customer-service contact. Download: http://www.microsoft.com/downloads/d...displaylang=en __________________ Stop activity immediately if you feel short of breath, faint or dizzy, experience chest pain, or profuse perspiration. Dizzy - Founder of zB REDnecks. Master Chief of Hillbillies.