I had all the exact same problems with the zune software not keeping my changes. So, I decided to start using WMP11 to edit artists, song titles, etc. and by golly it also changes my music on the zune.
Since then I've been using WMP11 to change all my metadata and it transfers over to the zune.
The best part is that WMP11 keeps the same layout as the old zune software where you can search their database for song update, album art, etc.
Much better now!
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