hrm...I put mine up to 10 and it's too loud for me. Are you sure you have the plug ALL the way in? The new jack for the headphones in the Zune 80 is really tight so you may think it's in, but it's not.
Hope that helps...
if not, you can always call Zune customer service...
Assistance by phone seven days a week:
1-877-GET-ZUNE (438-9863)
TTY (hearing impaired) 1-800-801-1189
Hours of operation (daily):
9:00 a.m. to 1:00 a.m. EST
6:00 a.m. to 10:00 p.m. PST
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